If you’ll do a little background reading on the distinction between implicit and explicit quality measurement, you’ll see that there’s nothing new under the sun. Or on your blog. You might also learn a thing or two about the inherent problems of implicit quality measurement.

Performance measures, however bad and irrelevant can still be measured.

Here is the American Society for Quality definition: A subjective term for which each person or sector has its own definition. In technical usage, quality can have two meanings: 1. the characteristics of a product or service that bear on its ability to satisfy stated or implied needs; 2. a product or service free of deficiencies. According to Joseph Juran, quality means “fitness for use;” according to Philip Crosby, it means “conformance to requirements.”