Regular readers know my opinion on P4P. I have often expressed my concerns about calling something quality when in fact it only represents one of many dimensions of a complex concept called quality.
Dr. Groopman and colleague have an outstanding editorial which makes the case once again – Why ‘Quality’ Care Is Dangerous
These and other recent examples show why rigid and punitive rules to broadly standardize care for all patients often break down. Human beings are not uniform in their biology. A disease with many effects on multiple organs, like diabetes, acts differently in different people. Medicine is an imperfect science, and its study is also imperfect. Information evolves and changes. Rather than rigidity, flexibility is appropriate in applying evidence from clinical trials. To that end, a good doctor exercises sound clinical judgment by consulting expert guidelines and assessing ongoing research, but then decides what is quality care for the individual patient. And what is best sometimes deviates from the norms.
Yet too often quality metrics coerce doctors into rigid and ill-advised procedures. Orwell could have written about how the word "quality" became zealously defined by regulators, and then redefined with each change in consensus guidelines. And Kafka could detail the recent experience of a pediatrician featured in Vital Signs, the member publication of the Massachusetts Medical Society.
We have a vast bureaucracy which develops "quality measures." This bureaucracy believes in a religion of performance measurement. They believe that adherence to performance measures leads to better patient outcomes. But Dr. Groopman offers several examples of the flawed reasoning that this religion provides.
I personally am agnostic about performance measures. I agree with Dr. Groopman that the entire movement is causing us to focus on the wrong issues in medicine. Given that we only have limited time to think and reason, this misplaced religious belief in performance measures must detract from the remaining issues in patient care. We must continue to object to this incorrect health care strategy.
For another nail in the coffin reader Dr. RW’s brilliant post – Leapfrog’s performance scores are meaningless
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10 Responses to Universal, not single payer
David Block MD
April 9th, 2009 at 5:48 pm
Would physicians be constitutionally opposed to a single payer, or to some mix of approaches, if government at all levels, consumers (which includes those who pay – insurers – and those who have disease – patients), attorneys, academic physicians, community representatives, and the Doc’s themselves, actually discussed what was at stake and how the future might look? If they learned from each other about fears and agendas? If they developed faith in the commitment of each to an honorable conclusion that provided safety to each and every stakeholder? If stakeholders were made shareholders?
Doctors are people who went to medical school; they are not doctors who went to people school – and skipped classes. Let theorists in “health care access” and operations research and decision theory and financing and law come to central Georgia, of Tennessee, or New York. Tell us how our communities and our epidemiology are the same as “everybody else’s” (whence one system for all might work), because we’ll tell you how we’re different – and how we need a unique structure. Tell us how we’ll be able to send our kids to Vanderbilt or Northwestern and how we’ll be able to retire when we want. Ask us how we would enlist the Crips and Bloods, legal and illegal aliens, those of us who deny the dying their death and those who find a way when the family knows it’s time. Have CMS come to the KFC on a Thursday night – Wednesday night, the Baptists can’t come – and then to the Doctors’ Lounge at 6AM on Friday, and talk to us about what they want, and how we may – or may not – reach a negotiated reality. We are tired of being told THAT: this hasn’t worked with us since junior high and daddy’s car. I daresay there are folks in Cullman, AL, as well as at UAB, who would like to participate in deciding their fate.
We have all known lots of doc’s. I’ve consulted around this country in health care for years, and I’ve talked to thousands. And you who read this, in your way, to your thousands as well. Have you met a doctor yet who denies the moral obligation that, as physicians, we owe to other people? Are there hundreds of doctors at UAB who would turn away from the ED when their names are called and the chart says “self pay”? Let each of us take a stand in his community and accept that moral burden. All together. In the town square. Moral right to access solved. Don’t insult us with legalisms.
But let the social contract be restored. Let the community tell us how it intends to reward our commitment, and what sacrifices it will make, and how we shall be cherished for what we do. Each of us cherished that first patient – remember?, and each of us now feels betrayed for that investment of Caritas and Spirit. “I’m gonna be a Doctor,” we said the Day Before the First Day of Medical School, “and we will care for each other.” Fata Morgana.
It is time now for leaders and mediators and teachers – which, after all, is the root of “doctor.” One more position piece from Stanford or Princeton? One more ’study’ out of Harvard Med or the Mayo by salaried worker-doc’s who daily prove They Ain’t Us – even when we ARE on salary – by showing scant notion of what drives us and what charms us and what scares the crap out of us? Oh, please: skip the methodology section; Lord, skip the abstract and just give us the last line of the conclusion. We’re all getting out anyway STAT. And some of us have to wake up early in the morning.
David Block MD, PhD
Oskie94
April 9th, 2009 at 8:01 pm
I’m tired of *SALARIED* academic/HMO physicians telling we private practice docs how to “manage risk” and “share costs” in order to “optimize outcomes.” I’d like to see these docs sweat over having to make payroll for their office staff while some insurance company minion kicks back claims because of “improper” coding.
country solo doctor
April 9th, 2009 at 8:29 pm
The current system is somewhat socialized. Medicare is the baseline for most payers. The current payment system from most “private” HMOs/PPOs plans is based on Medicare fees with a take it or leave it attitude. Most plans pay within $5 of the going CPT code fee at Medicare fees. Patients without insurance are seen in the ER for “free care,” as the ER is about the only place patient cannot be turned away for not paying. Patients with expensive insurance premiums only pay 10-20% of the true premium cost and expect top care for every $20 copay. Preauthorizations must be done for brand name meds, MRIs/CTs, and specialists. The insurance companies currently set fees and try to dictate to physicians how to practice medicine. Most insurance companies redundantly duplicate the same services for close to the same costs of coverage. Outside of boutique practices, private practice is a misnomer in the US. About half the population is covered by Medicaid, Medicare, and Tricare, which are government backed plans. Even a physician who opts out of Medicare or Tricare has a maximum allowed fee by law for out of network care, which is socialism and not free market medicine.
Bohdan A. Oryshkevich, MD, MPH
April 9th, 2009 at 10:01 pm
The reality is that we have a dysfunctional system with many impediments to improvement. We need some set of rules or a social contract. At this time we have a free for all.
We have to change many things before we can reach even the Canadian level.
All these plans have one thing in common. They have a primary care workforce that maintains a relationship with the population. That underlies the system. They have an emphasis on basics such as history and physicals before technology is utilized. In the case of Japan, they have access to technology at very low prices.
We have a specialized workforce which works inefficiently. It is likely to stay in place for a generation. We have broken down the doctor patient relationship with patients forced to change doctors.
There really can be no meaningful health care reform without a renewed emphasis on primary care.
The stark reality is that we can have a pluralistic or single payer system. Each system has its advantages and disadvantages. But each can only work with a primary care based workforce. That is what all these plans teach us.
Nothing that anyone has proposed in health care reform even touches what we have to do to get a primary care based workforce. It is not going to happen through spontaneous combustion.
Bohdan A. Oryshkevich, MD, MPH
doctor house
April 11th, 2009 at 1:55 am
I recently came accross your blog and have been reading along. I thought I would leave my first comment. I dont know what to say except that I have enjoyed reading. Nice blog. I will keep visiting this blog very often.
Doctor House
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jb
April 12th, 2009 at 10:32 am
Very few people think that the current system is perfect, or even good enough. What scares most of us, both providers and consumers, is a total lack of faith in the ability and competence of the people who would design any replacement system. As bad as the current system is, if you look at it objectively, is it qualitatively worse than any other government-controlled institution? If the average person compares a government-run hospital to a private hospital, where will she go to have her baby? If it absolutely, positively has to be there overnight, are you going to the P.O. or to FedEx? If costs were equal, would you send you child to public or private school? Even our best in the world military is being neutered by government lawyers. Of course there are exceptions, but in most cases the private entity is the better, or at least the preferred, option.
I know that I could devise a better, cheaper, and way cooler health care system than what we have, and so could you, and so could any of the thousands who read this blog, or the proverbial first thousand persons listed in the Boston phone book. What I also know is that any system that is excreted from the corrupt, self-serving sausage factory that passes for our central government will be worse, far worse, than our current system. It will be designed to reward the lobbyists, the consultants, the politicians, and the AMA. Anything done to make it easier for docs and nurses to take care of the sick will be an incidental occurrence, a side-effect.
Let the government do one thing, any thing, better than the private sector, and then they can take over my profession. Until then, the less they do, the better. Gridlock and inertia in Washington is the best that those of us who labor in the trenches of the health care industry can hope for.
AA
April 12th, 2009 at 8:12 pm
I’m always interested in comparisons of health care systems. I live in Canada, and I know that many people compare Canadian health care to American health care. The problem is that there is no such thing as “Canadian health care.” For some reason, each province is responsible for its own health care and the result of that is that care varies very widely. The province of Newfoundland has no 911 service outside of the capital city and I have spoken to some Newfoundland physicians who find that medical facilities in remote areas are “much worse” than those found in third world countries. In the capital of New Brunswick (pop. 50 000) more than 3000 are without a family doctor and the walk-in clinics are embarrassingly bad. There are no private care options. I would gladly pay to visit a doctor rather than risk complications, but that is not an option. It seems to me that if we made “adequate access to health care” a right (protected by the constitution) patients would have better access to care because legally going after negligent provinces would be much easier.
David Block MD
April 12th, 2009 at 8:14 pm
OK, then, if there are lots of doc’s who feel anger, despair, and frustration, where – where on earth – are the physician leaders who will find the way out of this? (Yes, I know there are organizations for physician leadership, e.g., the ACPE, and they do a good job as far as they go, but they seem to concentrate on MBA-type leadership. That has its place. But it is social movements that make the places for MBAs.) Where are the academic physicians who turned to the academy and bench science when they might have agitated for the profession 50 years ago?
We know the MS-DRG system favors large institutions. We know CPT favors urban styles of socialization. (Try getting a farm family in and out in 15 minutes. Bill for time? Try sending a kid to a private college on that.) We know that by its very nature, “health insurance” (assuming you can “insure” HEALTH – whatever that is – as opposed to DISEASE – which ain’t random, insurable events) favors the mega-practice where the Law of Large Numbers (ain’t a “law”) keeps your turnover quick, your disease burden low.
OK, then. Does every medical school in each state, does every department of “health care policy” (know anybody there?), does every local physician and hospital mutual support group, convene local interest groups and political action groups where we discuss local issues and local solutions? Oh, right, don’t tell me…that’s what our legislators do and that’s what the state director of insurance does. Whatever.
During the night, from 5PM to 8AM, it’s “Doctor, can you please…?” and “Doctor, save my grandmother….” Come 8:01AM, it’s “All you doctor’s are lying, cheating bastards whose only blood relation is your own self-interest. We don’t expect you to do what’s right…only what you think pays you best.” Like Ambrose Bierce said 100 years ago, a doctor is somebody you set your hopes on when you’re sick, and your dogs on when you’re well.
Perhaps we should just blog forever…. Safer that way.
David Block MD
brian
April 26th, 2009 at 9:14 pm
DB… always love your blog and appreciate your insights on the improving primary care.
but let’s think about this.
i’m kind of tired of hearing how good Frances medical system is.
ALL four of the countries mentioned (France, Japan, Germany, and Sweden) can thank US (the USA AND ALL THE OTHER NATO allies) for their “wonderful” healthcare system.
All four of these countries have little to no military, and they depend on us for their own national security.
I would be interested to see how well their healthcare system would hold up if we stopped wasting so much money defending them.
Gary Ehlenberger
August 13th, 2009 at 12:53 pm
A single pay system would optimize the statistical analysis for prediction and research. The medical science would improve and thus drive down costs and make it easier to spot environmental health costs. This would make it easier to make sure companies report the true cost of doing business including health and environmental effects.