Work hours – the problems of bureaucracy

5 Mar
2009

 

Since the beginning of this blog I have written about resident work hours.  We continue to see a solution imposed on a problem that not all observers view as a problem.  Pauline Chen does address this issue once again – On Young Doctors and Long Workdays.

Handoffs are when most errors occur, and most of the potential reductions of error based on fatigue have been replaced by an escalation of errors related to handoffs.

Another unintended consequence has been placing residents in certain ethical quandaries. One resident told me about caring for a child who was dying. She had taken care of this child for 10 or 12 days and was on call when it became clear that the child was going to die in the next few hours. But this resident was supposed to go home; her hours limit was up.

What is better for the patient and that family — to have a new doctor who didn’t know them preside over those very difficult circumstances, or someone they knew and trusted? This resident stayed, but there was an unintended consequence. She could tell the truth about breaking the hours rule, and thus jeopardize herself and the residency program. Or she could lie.

What could be worse than a training system that encourages doctors to lie because they want to be with their patient? This is the last thing we should be doing, but we’ve done it.

We do have a responsibility to make housestaff training humane.  We also have a responsibility to produce well trained physicians who have high patient commitment.  I believe that our strict rules (you must leave after 24+6 regardless of the situation) are so obviously absurd that most interns and residents cheat periodically.  To their credit, these residents put patient care above the rules.

How do we adequately train physicians to have clinical instincts if they do not have enough patient care exposure?  As we decrease work hours, we actually do decrease the probability that our residents we mature enough during training.

The problem that I have in all these discussions is the rigidity of the rules.  Rules that work in one situation might not work as well in other situations.

In the blog which accompanies this column, some support these rules while others critique them.  Supporters fail to accept the handoff issue, while critics do not endorse the tired physician problem.  Both are wrong.

We really need a different group to evaluate this "problem."  We need clinical educators and senior residents to attack this problem on the basis of values.  The problem with the debate thus far is that we have rules imposed which may disregard educational principles.  The rules do make education much more difficult. 

How can we rise above hysteria and tradition to find the proper balance?  How can we insure that our residents become the physicians that our patients deserve?

Being a physician is difficult.  It requires knowledge, decision making ability, compassion, and commitment.  Sometimes it requires long hours.  We should aim for better working conditions, but we should beware of the rigidity of our current rules.

 

Related posts:

  1. Reform residency but intelligently
  2. Adapting to work hour restrictions
  3. More thoughts on work hours
  4. Duty hours, patient safety and resident education
  5. In which at least 2 commenters miss my point

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4 Responses to Work hours – the problems of bureaucracy

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Jared

March 5th, 2009 at 6:42 pm

DB, I have no idea if you are a follower of TED talks, but this one on the loss of wisdom is one of the best TED talks I have watched in the past 2 years.

http://www.ted.com/talks/barry_schwartz_on_our_loss_of_wisdom.html

It speaks also to the problem of work hour restrictions. Errors are made, and the root cause analysis is probably correct, but the path of how we got to the root cause is faulty. Watch it. It’s quite good.

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Patrick B

March 6th, 2009 at 3:06 pm

DB, you hit the nail on the head when you say the problem is in the excessive rigidity. I think the 80 hour limit is fine–it is an average over 4 weeks, and if you have a busy week, there is a good chance you’ll have a slower week. I don’t know–it just always seems to work out at my program.

The 30-hour rule, though, is inviolable, and like most inviolable rules, it’s a bad one. I like the idea–after 30 hours, I’m not thinking so clearly. And most people should sleep after 30 hours. But I’ve been hounded out of the hospital because I wanted to stay and eat lunch! Sometimes there is some great learning opportunity that shouldn’t be missed. Most of the time it is good to leave at 30 hours, and there is no reason that shouldn’t be the norm. But it is not _always_ the best thing. The rules should take such things into account.

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DIY Projects » Blog Archive » Db’S Medical Rants » Work Hours - the Problems of Bureaucracy

March 9th, 2009 at 11:18 am

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