Value, money and time

by rcentor on January 26, 2009

As I wrote last week, I spent the weekend at the ACP Board of Regents.  During the meetings, I am surrounded by a wonderful group of internists, both practicing and academic.  We have many conversations during the meetings and also during the interstices.  As I was flying home, some thoughts coalesced.

All discussions about physician care should first consider values.  What do patients want and need from physicians?  This seemingly simple question could stimulate long essays.  My abridged version follows, but I hope patients will comment on my assumptions.

  1. Caring – patients want and need physicians who care for them – both emotionally and intellectually
  2. Diagnosis – patients want and need physicians who make accurate diagnoses.  If we do no make the proper diagnosis, then no guideline will provide appropriate advice.  We should not assume that diagnosis is an easy skill, rather it is the cornerstone of medicine.
  3. Knowledgeable therapy – once we have a correct diagnosis, then we should prescribe therapy proven to help patients.  We do not always have sufficient evidence to distinguish between candidate therapies.  We must always consider the impact of another medication to the patient’s list.  Are we helping the patient with the 10th prescription?
  4. Consideration of patient expectations – we must have the latitude to adjust therapy and diagnostic evaluation to fit the patient’s desires and goals.  We should treat diabetes different in a 65-year-old patient with metastatic lung cancer than in a 40-year-old with no other diseases.
  5. Continuity – patients want a relationship with a physician.  They usually feel more comfortable with physicians whom they know then with a new physician.
  6. Respect – we physicians should always show patients respect, even when we disagree with their decision making. 

As "experts" bemoan our health care delivery they focus primarily on part of number 3,  Yet this only represents a piece of an individuals health care.  Why focus on once piece of a complex puzzle?

We all know that money drives decision making.  We make many decisions in life based on money.  Why would physicians act any differently?  We have a payment system that pays us to do stuff (see a patient, operate on a knee, read a CXR) rather than for spending time with a patient.  Yet, most things that matter to patients take time.  Why have we dissociated money from time spent?

As physicians, our major currency is time.  I cannot make money unless I spend time with patients.  Yet our current payment system discourages me from spending the extra time necessary to address all the patient’s issue.  Money discourages us from spending the time needed to satisfy the values I list above.

That is why I am strident about radical change to payment.  That is why I believe in a time-based payment system.  We should not reward physicians for working more quickly, unless we are certain that working more slowly provides no patient advantage.  We should not encourage physicians to cut patients short during a conversation.

We must return to values.  We must figure out what values patients want, and then pay for those values.

 

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{ 4 comments… read them below or add one }

The Jobbing Doctor January 26, 2009 at 1:51 pm

Even from the perspective of a different healthcare system (UK, not USA) I have to say that what you write rings very true here.

We are fortunate to have a better and more robust system of primary health care over here, although our Government and Media seem hell-bent on destroying it and following the (I believe flawed) American model.

We must return to values. Money is destroying our system.

Jobbing Doctor.

country solo doctor January 26, 2009 at 9:42 pm

I always wonder how can the insurance companies decide payment on a few codes and numbers? I am known to spend extra time with my patients. Most of my younger patients do not want to be in the office longer than 10-15 minutes for established visits. In contrast, most older patients like 20+ minute visits. I find that I get initial bill rejections for some of the 99214 visits, until I send in copies of my office notes. I think most insurance companies are interested in keeping the payments low from the insurance standpoint, while outpatient copayments keep increasing. To meet overhead, each physician has to see a certain number of patients. Once the overhead is met, then the physician can decided on the personal compensation.
It may take me 30 minutes to do a thorough H&P and then go over old records, labs, and studies, but good luck trying to code above a 99214. If I just saw the patient a week ago, I may only be able to get covered a 99212 or 99213, even though time based coding is allowed. The insurance companies routinely reject codes, if there are done too frequently, even though I spend extra time with the patients.
During my first few years in practice, most IM/FPs in the area would ask me how many patients I would see daily? My reply is that I see a reasonable number of patients. My income is above the national avg for FPs. To the hospitals and other employers of primary care doctors in the area, a good primary care doctor is one who sees 40 or more patients each office day for maximum revenue to the employer. One local FP doctor is known to see over 50 patients daily. High revenue does not necessarily equate with quality of care, and his former patients often tell me that he never laid a stethoscope on them.
On the flip side, most insurance companies are starting to track quality measures, with payments tentatively adjusted to pay better producing doctors who meet quality standards. This will encourage physicians to discharge noncompliant patients. This year I was dinged on some cancer screening tests that my patients failed to do, secondary to multi thousand dollar deductibles.
The point of all this is that our current medical system is tied to becoming efficient physicians and doing more paperwork/tracking of quality while limiting reimbursement for the time spent caring for patients. The only current way to maintain salaries in a fixed reimbursement system is to see more patients, which equates to less time spent directly caring for patients. Add in the hours spent dealing with preauthorizations, mail order medications, handicap placard applications, patient phone calls, and other unpaid time, and you have a system that is in a downward spiral for quality of care.
The current system suggests that physicians cannot exist without insurance companies, as patients are afraid to pay more than the copay to see a physician. Thousands in premiums are paid to insurance companies, and insurance companies spread fear that patients won’t be seen without insurance. The dozens of insurance companies simply duplicate the same services for almost the same price. The simple solution to the current inefficient system is to switch to a flat fee national system, with adjustments for geographic location and to eliminate insurance companies.

Martyn Howgill January 27, 2009 at 1:19 pm

I respond first as you request, as a patient, and agree wholeheartedly with your list of recommendations. BlueCross recently decided my primary care physician’s fee-demands were too high (as if!) and terminated their contract with her. She is a thoughtful, prudent and careful doctor who was mindful of the system’s scarce resources. No matter. She’s out.

But let me respond now as the executive of a non-profit research organization – http://www.inhealth.org – that is attempting to understand the economic role and social impact of advanced medical technology through sponsored and independent academic research. It’s our working hypothesis that innovation advances medicine (and vice versa) and that when properly used improves patient outcomes, productivity and the larger economy.

Yet increasingly we read that medical technology is the root cause of soaring health costs. Peter Orszag – recently appointed by President Obama to his cabinet as Director of the Office of Management and Budget – published a comprehensive analysis by his former staff at the Congressional Budget Office attributing fully half of the increase in costs to new medical technology.

Two years ago, a founder of one of the nation’s largest insurers proclaimed that we could halt health care inflation we just froze innovation!

We agree that competing therapies should be better understood, but only within the context of patient and societal values as you recommend. In the face of budgetary pressure, it will be all too easy for “cheapest is best” to hold sway, when more profound, systemic issues – such as the things for which providers are compensated – may well play a more significant but currently ignored role. –Martyn Howgill

bushido January 28, 2009 at 3:14 pm

Extra time can allow higher quality care I don’t think many people will argue that. But if we paid for time, Wouldn’t that allow physicians to take advantage of being paid for time but not really doing anything helpful? Like a doctor saying he spent all morning with a patient, and all they did was gossip, or the doctor lied ans saw the patient for 30 min and took a very long lunch break?

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