The tragedy of my posts

by rcentor on October 27, 2006

I am enjoying reading the comments on my “tragedy of the commons” post. As usual, my mind is more clear than my typing. The beauty of blogging is that I can try again to make my points more clear.

Tina wrote:

Patients don’t have financial accountability?
You guys sometimes piss me off.

I pay four hundred bucks a month to insure my family each month. I pay over 150 bucks for meds every month. I pay 20% of every bill I incur. Right now we owe over ten thousand dollars in medical bills to various physicians, hospitiols, physical therapists, radiological groups, and so on.

I guess I must be missing something. I make a reasonable income but the amount of debt we have incurred is becoming crippling. That’s why the uninsured don’t go to the doctor. That’s why when they get your er bills they just through them in the trash. What’s the point of trying to pay a 1200 bill when you can’t afford daycare and rent.

Tina makes some very good points. I hope her physicians do their best to minimize her costs. The current system does not provide incentives to the physicians to address financial issues. She should work with physicians who do their best to minimize costs.

Many patients though have “full insurance”. Those patients seem (to this observer) to request more high cost medical care, even when it is not necessary.

Our challenge is to have a system that encourages patients and physicians to consider cost appropriately, while having a system which protects patients against catastrophic illness.

I admit that the solution to this issue is not simple. I personally like personal Health Savings Accounts plus catastrophic insurance. Perhaps we could develop HSAs which are partially funded by the government according to means. Such accounts would allow those who are not sick to save money for the inevitable rainy day.

As long as our system dissociates the financial impact of medical care from active patient physician decision making, we will tend to overuse care. Physicians must accept great guilt in this system, as should patients. Lawyers also contribute to physician decision making. Example: a patient comes in with a headache. The history suggests an entirely benign cause, but the patient wants a CT of the head. He reminds the physician that “insurance will cover it”. The physician now knows that the CT is unnecessary, but agrees to do the CT so that she is not at risk for legal action if the patient happens to have a brain lesion (which is not the cause of the headache).

Each actor in this vignette has acted in their own interests and against the interests of “the commons”. And that is the tragedy of the commons (or at least my best understanding of the problem).

Thanks greatly to all commenters (especially my colleagues) who are adding great granularity to this discussion.

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{ 18 comments… read them below or add one }

BC October 27, 2006 at 12:22 pm

I wonder how the docs (and hospitals) feel about the confidentiality agreements that are part of many, if not most, managed care contracts. These prohibit disclosure of the prices insurers actually pay for various services, tests and procedures as compared to the list or chargemaster price.

Would the docs and hospitals feel comfortable, or at least OK, with changing the law, if necessary, to allow disclosure of actual reimbursement prices? If you want consumers to care about costs and embrace high deductible health plans, this is the information we need.

Of course, if we had it, what happens when a patient comes into your office and says something like: hey doc, I see that your list price for an office visit is $100, but the website shows that you accept between $55 and $60 as full payment from all of the insurers you have contracts with. Can I just pay you $60 at the time services are rendered? At least you will get your money right away and not have to deal with any paperwork or insurer claims bureaucracy. Why should I have to pay list even if I can afford to? It ain’t fair!

mdopinion October 27, 2006 at 1:29 pm

List prices are high as the insurance companies often write in their contracts that any service provided will be reimbursed at an X rate, but if the provider ofters lower rates (to cash paying cutomers) then the insurance company can unilaterally lower the insrance reimbursement to the lowest rate.

This contract language is standard and not negotiable with the major health plans such as blue cross, Aetna, Cigna, etc…

also it helps to be see how office charges are determined:

patients equate fees fas being high but they disregard that most practices require 3-4 Full time employees per physician…and much of that work is directed towards dealing with the beuracracy associated with health insurance companies. Typically, it costs 34,000/year per employee so a physician can easily expect to pay 110-140,000 per year in employee costs. Add on malpractice at 15,000-70,000 annual costs, add on mandatory annul licensce fees and educational costs, then add on OSHA and materials costs, etc….there is easily $ 180,000-300,000 costs of operating a practice per year.

If you assume there are 70 patient office visits/week and 45 week/ year ….. thats about 3,ooo visits per year. assuming a cost of 200,000 /year … each visit fee must carry a minimal fee of $65.00 /visit to just pay for costs. Obviously when physician provide care for medicaid patients we are lucky to see reimbursement for $ 30.00/visit and medicare pays just about 78.00/visit on average. So then you see physicans forced to raise fees to compensate for the under reminbursed medicaid patients and the cost cover reimbursement of medicare.

Thus the incentives come in to either raise office fees or see more than 70 patients/week … or as above commentators point out…join the VA system or do something else than office based practice

The Grand Wazoo October 27, 2006 at 1:55 pm

As MDOpinion points out, the cost of practicing medicine is overcoming the health insurance reimbursement. Out here in the sticks, the growing number of higher deductibles is taking a toll financially on our patient population, and they cannot even meet this expense. So add on to the already meager amount from the health insurers/Medicare/Medicaid, even the copays and deductibles are not being met. Even WalMart couldn’t stay in business, if they sold everything for 2 cents on the dollar with an IOU for every third item. Many primary care physicians in my area have either gotten out of the business or become employed by some major medical corporation, i.e. the Cleveland Clinic, or local hospitals. I would be interested to see the statistics on physicians who owned their own practices now as compared to 10 years ago. Medicine is more a ‘business’ now than it ever was, and you can’t stay in business if you are constantly “bleeding”.

b October 27, 2006 at 4:06 pm

Today I saw a patient who is homeless. He has severe aortic regurgitation and was admitted with heart failure. His echo showed an EF of 22%. I am a hospitalist and am on salary. What I needed was a cardiologist to see and cath the patient. The patient had the expectation that everything would be done without question. Because the cardiologist was such a nice guy, he came and cathed the patient. Normal cors. Then we call the CT surgeon who comes by and sees the patient. He recommends surgery next week at a different hospital. Since he is 58, the social worker is scrambling to apply for medicaid (without his help) so a small portion of his heart surgery can be paid for. After all of this (free) work by the cardiologist and CT surgeon he says, “How am I going to get to the hospital”. We go back and have the social worker give him a bus pass which he crumbles up in front of her and throws away.

This is a severe (but true) case. This person expects these highly trained physicians to see him for free without question. Another way to look at the tragedy of the commons is to ask how much free (or grossly inefficient) work physician do each day because it is expected? What other profession does this?

To rectify her complaint, medical care is overused by both her and her physicians because she does not know which costs to rein in and her physician don’t have an incentive to rein in costs. She does not
have the knowledge to realize what test is important and what isn’t. Additionally, even if she knew, most insurance plans make you pay a portion of the cost. So while I may not want a head CT for my headache if it cost $200, I may want it if it costs me $20. (especially if I’m frustated by my high insurance payment and want to “stick it to the man”).

I agree we are all guilty of shifting costs and as long as perverse financial incentives exist, people will do what is in their best interest.

BC October 27, 2006 at 7:11 pm

With respect to the comments posted by the doctors above, I think there are three separate issues here which are: (1) finding a way to cover the uninsured, (2) the adequacy of reimbursements from Medicare, Medicaid, and private insurers, and (3) the financial treatment of self-pay patients.

I think I have a reasonable understanding of the expenses inherent in operating a medical practice. However, I believe in pricing transparency, and I think these confidentiality agreements that prohibit disclosure of reimbursement rates need to be eliminated, by legislation if necessary.

It is not as big an issue for PCP’s, but the difference between what is accepted as full payment from insurers by hospitals and what they bill the uninsured and expect to be paid is unconscionable, even if the patient is wealthy. I believe that in most cases, self-pay patients should not be expected to pay more than 120% of Medicare rates. If there is a procedure here or there that Medicare pays very poorly for, there could be an exception, but 120% or thereabouts makes sense to me.

With respect to collecting co-pays and deductibles from patients with high deductible plans, my understanding is that United, and perhaps other insurers, are getting close to rolling out a card that will provide real time claims adjudication capability and allow the patient to pay his or her share of the bill (at contract rates) at the time of service from the Health Savings Account.

Doctors need to be paid adequately and fairly for the services they provide, but patients also need to be treated fairly, and robust pricing and quality transparency are required to insure that they are.

CHenry October 28, 2006 at 11:44 am

To the last poster, I can only suggest an alternative. I think doctors ought to be able to selectively choose which procedures and services they will offer at Medicare and insurance rates and which ones they will not. At present, this is not possible; it is all or nothing. If I would be required to charge no more than 120% of Medicare for any given service, even that is nothing more than legislated price fixing. Nothing assures me that that is a sufficient rate for any particular service. And as with any price fixing, all that results in the end is a damper to supply, and in its worst consequences, black markets.

mdopinion October 28, 2006 at 12:13 pm

an above commentor states

“I believe that in most cases, self-pay patients should not be expected to pay more than 120% of Medicare rates. If there is a procedure here or there that Medicare pays very poorly for, there could be an exception, but 120% or thereabouts makes sense to me.”

the reality is that the average of my office based self pay patients ,over the past 10 years, have paid only @ 30% of what medicare pays. ( medicare reimbursements barely pay for operating costs)

As far as those self pay hospitalized patients only 20% will ever even attempt to pay for services, and none have ever paid even remotely close to medicare allowable charges. This is the universal experience of most physicians who provide services in hospitals as well. (exception VA )

So although it is good to proclaim a 20% above-medicare -rate fee for self pay patients….most physicians would be happy if their self pay patients reimbursed even 40-50% of what medicare pays.

So if you wan’t to remain solvent your going to have to see more patients/day and raise your fees.

mdopinion October 28, 2006 at 12:34 pm

One added note ,the above commetor states:

“With respect to the comments posted by the doctors above, I think there are three separate issues here which are: (1) finding a way to cover the uninsured, (2) the adequacy of reimbursements from Medicare, Medicaid, and private insurers, and (3) the financial treatment of self-pay patients”

from a health policy perspective these items are separate….. but this is what physicians , in fact, treat every day. We have a mix between insured, underinsured and self pay patients….so yes, indeed, I might have a self pay patient who comes in for a limited problem and does not like the fact that a 10-15 minute encounter costs $ 130.00 dollars.

If the day comes that I might get have a population of patients that reimburse 120% of medicare…my fees would drop substantially…(and i actually would consider opening up a private practice again)

BC October 28, 2006 at 1:47 pm

For the doctors who responded to my recent posts (and all others for that matter), do you feel that you/we would be net better off with a single payer Medicare for all or a taxpayer funded premium support / voucher model or some other universal coverage approach? Or, do you think full taxpayer funding would create more problems than it would solve and, if so, how and why? For the record, I am not even in the medical field and have no particular axe to grind on this issue other than to try to find a system that treats everyone fairly at a cost that society can afford and sustain.

mdopinion October 28, 2006 at 4:29 pm

n my small opinion, the problem with health care costs are multifactorial and will not work unless ALL the factors in the equation are addressed.

There are two somewhat comparable single payer systems that can be studied. Canada and the U.K. Certainly the MAJOR complaints of these two taxpayer backed systems are inadequate funding. These complaints are both from the citizenry and provides.

The British Health Service operates within budget restraints that 10′s of millions of American’s would oppose. American’s don’t like restraints on care and the BHS is very strict on what types of care will be paid for. Limits ARE the rule.

The multiple problems with the current U.S. System are enormous…

1. Bureaucratic paper pushers probably take 25% of money that should be on health care. Just look at any hospital or private office, the numbers of people hired just to manage the paper work is staggering.

2. Costly testing ….although malpractice lawyers ridicule the idea, medical providers spend enormous resources on ordering tests and documenting things that will prevent lawsuits years later.

3. Over indulgence…its a fair estimate that 40% of our health problems are caused by self abusive behavior (smoking, drugs from alcohol to meth to cocaine, food intake..causing diabetes, coronary, and a whole slew of preventable problems, reckless drivers who eat big macs and talking on a cell phone, drunk drivers),
The list is vast…..

We cannot afford to be gluttons anymore.

4. Unrealistic expectations….we spend more on health care in the last 6 months of life than we do for the first 70 years.

4 a. Victims of our own success…people are living now long enough to survive their second or third cancer, 5 or 6th stroke, 8th year of advanced Alzheimers..with feeding tube in place yet cannot recognize anyone….
Complex medical procedures and drugs that do indeed keep alive but not healthy enough to be free of long term intensive medical care.

5. Declining resources….America’s ability to pay for care is now waning. No longer are we the world’s source of productivity..Our budget deficit and trade deficit have erodes our ability to pay our bills. Walmart is now the paradigm of success, while manufacturing is going to China. Walmart provides minimum wage salary and limited health care benefits, a far cry just from 25 years ago when good paying manufacturing jobs were abundant. Today CNN had a special on the shrinking of middle class America.

6. Increased costs…college and graduate tuition rises are far higher than inflation for the past 20 years… by the time a physician gets ready to practice they have put in 8 years of additional education post high school enormous debt load to pay off.
States are unwilling to fund more state supported med school slots.

etc…

so i think a single payor system alone as a fix is analogous to launching a manned space mission to the moon, bringing enough fuel ….but forgetting to bring all the other critical gear needed for survival.

chumperz October 29, 2006 at 8:08 am

mdopinion u dance around the issue…

heres the main issue to highlight alot of the probs:

ARTIFICIAL SCARCITY
(ill say it again)
SUPPLY SHORTAGE

medicine is run as an oligarchy, a cartel… with its members basically ranting about how hard it has become to collect the Party check (click heels).

I think it commendable that the discussion has shifted from
“We deserve more rent”
to (defensive)
“the rent is set at this rate because…”

but I really dont care! i dont care that dunkin donuts puts krispy kreme out of business, costco hurts walmart, my mother is a better cook than all the restaurants in the area…

thats why this country is privelege to 70% of the worlds capital, thats the beauty of the free market that we all participate in and enjoy. (feel the caress of her invisible hand!)

Nowhere is it written that becoming simply a doctor entails you to expectations of more than 80K, neither in a free market is it written that u cannot earn hundreds of millions or billions.

“I would never work for 80K,” you say.
Well thats the beauty of the free market, she knows qualified individuals who would.

If you feel you are worth several million/yr, I applaud your ambition- now take on the risks to achieve that goal. Provide some real service/innovation- lead the way!

(as always)
ur options/rights:

go overseas: retain your dignity, do not become a charity case (the cartel loves to market how charitable they are when it comes to rent collection)
http://www.planethospital.com/
http://www.iso.org/iso/en/ISOOnline.frontpage
http://www.fortishealthcare.com/
http://www.indushealthplus.com/

negotiate:
http://www.mymedicalcontrol.com/

NP:
walmart is rolling out $40 visits, i heard costco is thinking about this also(?)

politics:
support ambitious NPs right to be credentialed to script; support opening up residency slots (yeah its rediculous that in the US there still exists indentured servitude… by the way dentists dont have this)

-be careful out there

Steve Lucas October 29, 2006 at 8:09 am

mdopinion has made a critical point. There is no silver bullet to this problem and no one solution. We will need to see changes in a number of behaviors along with the entrenched financial interest. The problem of the commons shows the economic truth, that people will destroy an asset in an attempt to maximize their return.

Doctors are going to need to move outside their own interest to supply solutions that will ultimately benefit the population as a whole. Student debt load is staggering even for an undergraduate. Education has become a business, and like medicine, this has lead to some undesirable consequences. We need people with graduate level eductions in any number of fields.

We are a glutinous society. The medical industry is going to need to start at the edges in reducing cost by reducing use of scarce resources. This will be difficult given the financial interest of many service providers. I have personally watched terminally ill friends fight with doctors to limit medication to pain only, while the doctor talks about how they are wasting money. i.e. the doctor is loosing income. Pharma will consume as much of our resources as it is allowed to the point of bankrupting the country.

The list goes on. Like the old proverb: How do you eat an elephant? One bite at a time! This problem needs to be addressed with taking steps that can show immediate results allowing the larger issues time to be solved.

Steve Lucas

BC October 29, 2006 at 10:27 am

I appreciate the comments which are very instructive and informative. I agree that there is no silver bullet, but there are probably numerous silver pebbles. I always find it frustrating that in trying to fix major problems like healthcare costs or social security or the tax system, etc. everyone has ideas for solving the problem, but they rarely include a willingness to personally give up any money or power in the short term in exchange for a better, less expensive, more cost-effective system in the long term. If it were up to me, I would like to see changes that include the following:

1. Patients and consumers should give up the tax preference currently afforded employer provided healthcare which could be offset by lowering income tax brackets to insure that the government does not raise any more net revenue. This should sharply increase the appeal of high deductible health plans. We also need to be more realistic about our expectations for care at the end of life. Perhaps QALY metrics should be employed unless the family is prepared to pay out of pocket.

2. Government should help develop and fund a robust system of interoperable electronic medical records which could reduce both costs and medical errors, especially in hospitals.

3. Insurers should streamline their offerings. If one of their plans covers a given service, it should pay a given provider the same price for that service no matter which of its plans the patient has. Competition should be on the basis of deductibles, co-pays, out of pocket maximum, scope of coverage and customer service (what a concept!).

4. Lawyers should accept utilizing specialized health courts to resolve medical disputes in order to bring fairness, objectivity and consistency to their resolution. I suspect that under such a system, doctors and hospitals might be much more willing to admit medical mistakes, which, in turn, would make it easier to learn from them and minimize their recurrence.

5. Hospitals need to embrace pricing transparency and develop medical condition outcome metrics that would be useful to patients and make them available on an easy to use and navigate web site. Confidentiality agreements with insurers that currently may prohibit disclosure of actual insurer payment rates need to be eliminated, by legislation if necessary.

6. Doctors need to do a better job of getting the bad docs out of medicine. We need useful performance metrics (where feasible), especially for surgeons to help patients make informed choices. It would also be helpful to know how many times a doctor has been successfully sued for malpractice.

7. Drug companies need to go easier on pricing, especially for some of the new high tech cancer drugs coming to market. We should eliminate DTC advertising and do more head to head testing of similar drugs instead of just testing them against a placebo.

As I said at the beginning, there is no silver bullet, but that doesn’t mean we can’t do a lot better.

gamd October 29, 2006 at 11:49 am

Chumperz is arguing for NP’s to provide cheapper care. Go ahead and see one, in most states they are lisenced to practice.

All you really need to do is look one up in your phone book.

The problem you will find is that the number of Nurse Practictioners seeking to do primary care is only a fraction of the numbers that are seeking to provide care in a subspecialty practice. You can call any major metroploitan area and find that for every NP doing primary care, 10 are working in subspecialty venues.

So you might as well demonize them as well.

bbbradford October 29, 2006 at 8:26 pm

K. Thorpe of Emory/School of Public Health has just released a report on Health care Reform options for the uninsured and underinsured in GA. The analysis of what the options will cost and who pays is an interesting read. He makes the case for 3 options; a single payor plan administered by the state, an employer and individual mandate and an individual mandate. The link to the report is http://www.sph.emory.edu/hpm/thorpe/HealthcareReform.pdf The discussion of the options and their costs/funding just leads this discussion to yet another level.

Evan October 29, 2006 at 10:37 pm

This problem is incredibly complex. Yet at one level, the basic problem is quite simple, and it requires answering one question.

What is the purpose of the health care industry?

If you think the purpose of the health care industry is to function as a marketplace to assure profits for companies that are in the marketplace and to fund innovation in health care with profit as a primary motive, then you should be happy with what we currently have.

If you believe that the purpose of the health care industry is to create health in the public, then you should be dissatisfied with what we have.

Any problem that exists in the system is about how to balance profits and incentives; what behaviors to reward, and what things to punish.

Not having a job is rewarded; having a job with no benefits is not. As far as health care is concerned, being a veteran of the military or a prisoner is rewarded; being a veteran of the peace corps or being a single parent is not.

Opening a health insurance company and driving down the amount of benefit claims you pay out, and delaying the ones you pay out is rewarded; opening a private office and trying to reward your staff properly, treat patients fairly, and make the same amount of money you made last year is not.

Being an interventional radiologist is rewarded; being a primary care provider is not. Doing lots of cosmetic procedures which you can bill patients directly for is rewarded; doing “real medicine” which takes time and effort is not.

I had an economics professor once who told me to always look at what was rewarded in a system, because that was what you were going to get more of, and that’s what we have.

Carolyn October 30, 2006 at 5:53 pm

WOW! Every nationally elected legislator should be reading these posts. The problem of the cost of medical care is a biggy. I am going to ask my state legislators to introduce a bill publishing all negotiated prices for procedures and care provided in my state. One of my beefs is that what insurance pays and what I am billed are two different things, therefore, my 20 % is an ever increasing and unfixed mark.
On another topic….
I think there is already “rationing” in the US comparable to the UK and Canada. My sister (an ICU nurse) was just scheduled for the first available colonoscopy in Honolulu after an episode of diverticulitis and guess what- it is for the end of March, 2007.

A single, government payor and rationing look pretty good to me.

troy October 30, 2006 at 11:29 pm

any of the above comments reveal immense ignorance about medical care and costs to provide that care.

Immediately above someone describes rationing as having to wait for a colonoscopy ( a family member has had an episode of diverticulits.) It is proper and wise to wait 2-4 months after an episode of diverticulits before proceeding to colonoscopy. A rush to place a 80 cm scope into a colon soon after having diverticulitis is risking tearing a hole into the colon wall, which almost always requires emergent surgical removal of a large portion of the affected region of the colon and very commonly leads to a colostomy ( a formation of a large hole in th abdomial wall where feces must be excreted) One should not mistake a delay of a few months to have a colonoscopy as a “rationing of health care”.
It is more likely a rational approach to provide sound and prudent health care.

another person desribes a health system in simple terms of supply versus demand.

Mundane medical related issues such as sore throats and indigestion very well could be handled at WalMart by a mid level provider. The lion’s share of health care cost is not assocated with these trivial issues. Life threatening issues such as cancer, stroke, Heart attack , respiratory failure, septic shock, renal failure and so on….require extreme care and providers who have extensive knowledge on how to provide remedies.

You will will ever find a Nurse practitoner willing to render care to people who are seriously ill. Someone above used a silly example of consumers having options when they wan’t to buy a car. (in a prior post a week ago) The analogy is made that health care should be as freemarket as a consumer picking and choosing a car based on cost.

You will never find someone who has renal or lung cancer or congestive heart failure or myocardial infarction taking the time to shop for the cheapest deal. The analogy is closer to a traveler who MUST travel to a distant city and must travel within one week or sooner. It is doubtful the consumer will find a cheap airline ticket with such short notice. I doubt any circumstance will arise where you have thousands of airplanes or highly trained professionals doing nothing except waiting to offer a cheap service. No one would expend the 8-14 years of training beyond 12th grade with the expectation that theywill provide service at the lowest cost. Walmart is fine for purchases of disposable goods, but I doubt Walmart will welcome a patron in a stretcher ,vomiting blood and asking for help now.

And again someone insists that they are not a charity case!!! I doubt that person ever did anything in their life that contributed in any meaningful way to the development and betterment of this world.

We all are charity cases….by fault of not having sacrificed ourselves to save anyone else, by fault of not having formed a nation from raw wilderness, by fault of being a human being!!! Anyone who does not think they are a charity case is woefully misguided. We all are charity cases and all will die soon enough. The only question is did we leave this world better than we left it.

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