An eloquent explanation of our reimbursement problems

by rcentor on October 25, 2006

When It Pays More to Do A Test Than an Exam

One of the problems with our medical system is the bias to pay doctors more for performing a test or procedure than for using our heads to make a diagnosis or manage a disease.

Obtaining a thorough history and physical exam and reviewing tests to make a challenging diagnosis pay much less than conducting a battery of tests or performing a diagnostic procedure.

If I spend 30 minutes in an extended office call for a patient with diabetes, high blood pressure and heart disease, I get paid an average of $69. If I remove a skin cyst off the patient’s back in that same time, the minor surgery would bring $110.

If I do a screening colonoscopy at the hospital to check for colon cancer for the same patient in the same time, my average reimbursement is $478 with essentially no office overhead. It’s no wonder that medical students want to go into procedural specialties like gastroenterology and fewer want to pursue cognitive specialties such as general medicine.

This is old news for readers of this blog. I am encouraged that this article appeared in the Wall Street Journal, however, I remain skeptical of how our writing will impact the total lack of sense in our current reimbursement mishmash. The answers seem so clear down here in the field. All medical students, interns and residents understand the system. I suspect the insurers understand, but really do not care.

We live in a society that has a love hate relationship with thinking. Geeks are chic, but usually at a distance. We rarely show intellectuals the respect they deserve.

We all want the benefits if great thinking, but I fear that most in our society do not really respect the thinkers. We clearly respect the doers.

Perhaps that is why fees for surgery and procedures exceed fees for thinking. Cognition makes one a nerd.

Perhaps I am too jaded this morning. Perhaps my analysis is flawed. I have been thinking, and it is hard work. I am trying to reconcile the illogic of reimbursement. Could the imbalances come from an underlying prejudice against intellectuals?

Just some speculations to cheer the readership, and perhaps stimulate your thoughts (although that just might be dangerous and clearly not financially rewarded).

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{ 12 comments… read them below or add one }

Steve Lucas October 25, 2006 at 10:38 am

The question is: Is there an underlying prejudice against intellectuals? The short answer from the business perspective is: Yes. This topic is covered in many classes. Sales, sales management, and personnel classes will tell you, you do not want a sales person that is too smart. You want a team player who will buy the company line with no question.

Finance, accounting, and engineering wants people who are willing to grind away at a problem. We have all seen the creative accounting used in some of the recent scandals.

The WSJ did a story last week on the “No” manager. This is the person that says no to every idea. They succeed because they never make a mistake because they never make a decision. The result of this, are in part, a demoralized staff, and over compensation on the staff’s part to get an idea approved.

Then we have the very basic problem of a supervisor not wanting a smart person because they feel their job will be threatened. The problem is senior managers may feel the same way about a smart person, fearing they will leave the company after a short time taking their ability and ideas to a competitor.

Today, we see in almost every organization, an underused mismatched staff. Weak managers are allowed to continue in place since they do not make mistakes, Employees are straight jacketed into jobs due to staffing cuts and not allowed the opportunity to explore how to improve the system.

Senior managers do not have the time or are blocked by procedures from going deep into an organization and clearing out some of these blocks. We also see well educated managers, who are great with a spread sheet, but unable to speak to someone out side their area of expertise.

Yes. People do not like intellectuals. They see both sides of an issue and are slow to make a decision, wanting more information. They tend to think two or more steps ahead and this makes people uncomfortable since they are dealing with the now. We have action heroes at the box office, not thinking heroes.

The other problem is, everyone thinks they are an intellectual, just ask them. Our self esteem based education system has turned out a group of people who have no respect for other’s ideas. As James Gaulte points out “Bribing doctors to do their job can only lead to a generation of doctors who have to be bribed to do their jobs.” This is not a medical problem, everyone today is looking at the me.

Steve Lucas

jb October 28, 2006 at 5:04 pm

Before we get all sociological on this, let’s consider some history on why procedures are compensated more than “cognitive” services. In the old days, most of what we today call primary care was done by General Practitioners, MDs who did a year of internship after med school and then went into practice. Specialists were MDs who did procedures (surgeons, OBs, etc) or did additional years of medical training as internists, or medical subspecialists). It was agreed that more years of training should result in higher income, and so it was.

A similar situation occurs today. The old GP is now a family physician or internist, with a 3 year residency. Surgeons and medical specialists, who still earn more, train 4 (OBs) to 10 (highly specialized surgeons) years after med school. More training=more money.

Another thing (that I expect to get flamed about): Surgery is harder than “using our heads.” I put “cognitive” in quotes above for a reason: anyone who believes that diagnosing and treating surgical disease does not involve a hell of a lot of thinking is woefully ignorant. Sometimes I even have to think and operate at the same time! I’m not saying that generating an E/M code is easy; I do a lot of office consults myself and I earn every dollar, even on the ones that do not result in surgery. I do think that an hour in the office is generally less stressful and physically difficult than an hour in the OR, and I do expect higher compensation.

But do I get it? Let’s take a “routine” cholecystectomy. If it is really easy, I can get it done in 45-75 minutes, counting from the time I change into scrubs, talk to the patient, wait while the patient is put to sleep, prepped, the equipment is arranged, then the actual procedure which is typically 30-60 minutes. Then a few more minutes writing notes, orders, talking to the family, and dictating the operative note. If all has gone well, I don’t have to do anything else until the next day, when I see the patient on rounds and discharge her. That is another 15-20 minutes. Typically one or two postop visits, and that completes that episode of care.

Depending on the insurer, I will receive $600-900 for that work. That equals, according to my estimates, between $420-700 dollars per hour gross revenue, assuming that there are no actual or perceived postop problems that will lead to additional hospital days or office visits, which are not compensated during the 90 day global period.

What is the rate of gross revenues generation for a well run primary care practice? I suspect that it extends well into the at least the lower part of my $420-700/hr spectrum. You may replay that your office expenses are higher due to increased personnel and space requirements, but I’ll see that and raise you my malpractice premium.

Am I missing something? Aren’t those extra years of training, and additional stress worth something?

mdopinion October 28, 2006 at 7:48 pm

above is basically correct, a surgeon’s pay for any surgery should be very well compensated and yes more training should equate to more income. no question

as far as primary care, i can speak for internal medicine…we typically can see about 18-22 /pts day ( medicare folks tend to take up a lot of time) the typical EM code is 99213 or 78.00-90.oo dollars of reimbursement (for pts who have insurance) at best I can see 20 pts/day which comes to @ 200.00 dollars/hour.
Unbelievably i have survived two medicare audits without penalties, but since being audited I seldomly code a 99214. (which reimburses about $ 20.00 more)

I tended to have about 2 hospital charges/day (that were billable). which would bring the hourly charge up a bit, but I my gross charges /year never exceeded 500,000/year, so for me my top billing was about 300.00 /hour…at best

“At best” meaning all patients pay and no medicaid. I had about 10% medicaid and and about 4 % self pay. thus I usually earned about 180.00/hour (Gross). Many of my colleagues do some basic procedures such as mole removal, sigmoids, and joint injections which would help a bit but anyone who did these procedures in any substantial way is probably doing too many. I did some but not many.
so although my charges may have been 475,000/year my collections were about 350,000. malpractice costs (never sued) were 14 K/year and I had three employees which cost 120,000…., rent, utilites, taxes ,supplies…computer billing software were about 100, 000 /year.

The only real sloution i had was too crank up my speed to see 24-25 patients/day which in reality means spending less than 10 minutes per pt.

I found this to be impossible , especially given that 45% of my patients were medicare aged.

So I do not do primary care anymore.

Even with the above comments, this does not suggest surgeons should be paid less. A skilled surgeon is more valuable than any other physician.

NPs Save Lives October 28, 2006 at 8:02 pm

The medical profession is the only profession where the insurance companies tell us how much we can charge for a service. It just boggles the mind! You charge 75.00 for a visit and the insurance company says “hmm.. nope.. you’re only going to get paid 30.00 if your lucky!” Meanwhile the interest rates on our student loans are going up and so is the cost of the insurance that screws us around! ARGH!!!

jb October 28, 2006 at 8:17 pm

Thanks for your educational response, MDO.

Doing the math on your post, if you see 20 pts/day, you are seeing 2.5/hr with an 8 hr day. Does it really take 25 minutes to do a 99213? I suspect that you are undercoding, as the difference between a 99213 and 99214 is not that much, if you take the time to document everything. Even if you see 4 99213s per hr over 8 hrs, you should generate 4×80=320/hr, or $2560/day. You were probably the kind of doc who is beloved by patients because you took so much time with them, until you went out of business.

I also suspect that my relatively higher income is due to more hours worked- I typically spend 12 hrs/day in hospital and office.

Just for comparison, I bill ~$1mil and collect about half (collection % for surgery is much less than promary care). My expenses are a little less than yours- less for people, more for malpractice. I do a lot of procedures in the office, so supplies $ is pretty high for sutures, tools, equipment, etc. These are not reimbursed by insurance even though I could do them in the hospital for similar reimbursement and the insurance would pay the hospital on top of my fee. Yet another irrational medical reimbursement policy.

mdopinion October 28, 2006 at 9:12 pm

jb…yes I tried to spend time with patients but not too different from my colleagues.
( 6 have quit in our practice area in 2005-2006to become hospitalists..I’m number 6 )

the time primary care spends on doing things to just deal with the insurance related paper work… takes about @30 minutes/day. this cuts into pt visit time. also we are constantly getting hassled by insurance companies. I hate having to explain to some insurance company lacky why I ordered an adensine mibi stress test as opposed to a treadmill mibi test or why i ordered an CT scan instead of an ultrasound…

I have been aidited twice by Medicare…the first audit came because I was off the bellcurve for charging. Despite you being correct @ undercoding 99214′s….any one who codes more than 25% of their visits 99214 risks an audit. Its hard to swallow a 30,000 dollar penalty…so i use 99214 about 15% of the time. i was audited 4 years later (no reason given) on both audits I did fine but this is stressfull to go through.

on top of that there are the frequent phone calls to explain why the script I wrote costs 12.oo more than another script but i still prefer it. ( ie…lopressor has better data for cardiac protection than atenolol)

Routinely I would also have to respond to health insurance company audits explaining why patient X did not have an eye exam or PSA or mammogram..The nurses could do a lot of this work but not all of it. If you ignore the paper work, you get a not so friendly letter demanding the information later on.

If I had less paper crap I could see more people /day but I can tell you for sure when you see an older adults who cannot hear or remember well, it takes a lot of timeto communicate plans. ( inevitably a concerned child would call 3 hours after the visit saying that their parent lost the scripts or did not remember what I or my nurse would say.)

so the bottom line is that although $320 hour billing was reachable on some days, it was the ecxeption not the norm.
generally speaking my hosp rounding started at 7:15 and I went back to the hospital about 6:00pm so most days were 11 hours with a lot of longer days depending on call. ( I do know that 11 hour days for many surgeons would be considered a light day) One day a week i worked half day.

In our area ( Northern New England) primary care internal medicine would average about 130-160,000 pretax income. Those who earned at the high end were able to see 22-24 pts/day in the office. Those in the lower end ( myself) were seeing closer to 17-19/day. again to see 22-24 pateints a day, really means @ 10 minute face time with a patient. That works for pharyngits but not for CHF, Diabetes, and renal insufficiency (considered routine internal medicine)

I am not complaining…i just took a long look at what my skills were and how i was reimbursed and decided for me…primary care was not worth the hassle.

papa smurf October 31, 2006 at 5:53 pm

we can no longer hire primary care docs in our area. the existing ones are full as well. in fact, many have left to become hospitalists. even 2 nephrologists have left to become hospitalists. we are going to have to decide as a society if we want primary care docs or not real soon.

MHeilmann December 11, 2006 at 12:55 pm

Very sad to see you Doctors whining because you make so little money.
It is rather disgusting to see a M.D. write that the old, and hard of hearing take up so much time or if one can do a cholecystectomy quickly they will make so much profit.
And the majority of doctors today 40 and under have very, very poor assessment skills.
Keep over billing medicare and insurance companies and keep accepting freebies from drug reps aka detail men and don’t try and help get the drug manufacturer to lower medication costs or the FDA to work for consumers instead of the drug companies resulting in lethal side effects.
Then you have a right to COMPLAIN!
It is very obvious what is wrong with the medical profession today.
Greed, ignorance & lack of empathy for your patients!

neobes March 27, 2007 at 8:31 am

I can’t wait until medicine is socialized. Then you Mds and DOs will have to find jobs in the “Real World”, because you certainly aren’t going to stay in medicine for 40 – 50K.

intmedmd November 29, 2007 at 4:37 pm

To MHeilmann and neobes:
I don’t expect you to understand whiny doctors. I am from a working class family and did my time doing manual labor as a young adult ( high school and college). Manual labor is hard work, no doubt, and I am glad God gave me the intellectual abilities to do what I do. But make no mistake, most people who become healers do it FIRST for the right reason- to help their fellow man. Sure there are some bad apples out there. BUT when you give up a more than a decade of your life to pursue medicine ( and it is HARD WORK ), rack up ENORMOUS debts, take on the HUGE responsibilties that go with the title MD, you EXPECT the village to value that commitment and special effort. I could have gone into MANY other careers ( banking, law, engineering, general contractor, sales, etc.) that would have provided me with a generous hourly income, without the slavish hours during residency, the years of sleep deprivation, the missed family events and holidays, the FEAR of constant lawsuits even when you have done nothing wrong, the outrageous demands of insurers in order to get paid ( at a fraction of my fee I might add), and on and on. So, only time will tell if you or the doctors are right. If you are right and we ” progress” to socialized medicine I wonder if we will have the ” best and brightest”, the most dedicated and energetic, to care for you and me in our old age. I know many of my colleagues are advising their children not to pursue medicine, perhaps yours will step up to the plate to provide the skilled, thoughtful, compassionate, timely and inexpensive care that you are in search of. Be careful, you might get what you wish for ( or not).

byron December 1, 2007 at 8:22 am

Interesting- I just had an insurance audit, not because ai did anything wrong but because the insurer’s client i.e. the payee- wondered if what I was doing was medically necessary, the best they came up with was they thought I was doing urgent care and they had a “consultant” look over my notes and he felt that he would not do what i do in most cases and would give a shot of bicillin- he then went on to say that I should not be using modifiers i.e “25″ when I have the nurse give the injection, in otherwords I should not be compensated for the separate code of an injection fee- I follow strict medicare guidelines and without those codes, i am not reimbursed for the office visit if I give an injection because I did not use a modifier 25- so basically I am to do it all for one fee- the cost of the bicillin is greater than the reimbursement and without the injection fee I would be losing money, nevermind the fact that ins co’s dont pay what I charge but a fraction of that- with overhead costs, there’s just no way to be adequately compensated for our time-

what really get’s me is the fact that people with pay whatever the car dealer charges for mechanical work but when their body breaks some want judge us by what we charge….I don’t get it- I’m also one a the few family docs that will actually do home visits to check on some of my sicker patients- and no I dont charge for them-

No fair!

byron December 1, 2007 at 8:29 am

sorry about the poor grammer- should read he would NOT give bicillin

another finding was that I charge for labs but they were done at the hospital-Idiot, I have to pay the hospital out of my pocket for the labs I order- and what, I should not bill for them?-

PS the insurer was served yesterday for breach of contract

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