More on ERs and primary care

by rcentor on June 16, 2006

BC comments

Two things on this.

First, I wonder what the docs think about the recent trend toward opening clinics in retail stores like Wal-Mart, Target, CVS, Walgreens, etc. staffed primarily by nurse practioners but, in some cases, by doctors with posted and transparent pricing for a limited array of services.

Second, would it make sense to more fully utilize and increase the supply of nurse practioners who, presumably, could handle many routine primary care issues while recognizing those they cannot handle and refer those to a doctor?

The education and training it takes to become a nurse practioners is roughly similar to that required for a pharmacist. Presumably, the compensation is (or should be) similar which, in any case, is materially less than a doctor (rightly) commands.

Here is our problem. The phrase primary care suffers from semantic drift. Those who trained in the 80s and 90s think of the IOM definition:

A set of attributes, as in the 1978 IOM definition—care that is accessible, comprehensive, coordinated, continuous, and accountable—or as defined by Starfield (1992)—care that is characterized by first contact, accessibility, longitudinality, and comprehensiveness;

BC considers the dictionary.com definition:

The medical care a patient receives upon first contact with the health care system, before referral elsewhere within the system.

Nurse practioners can do a good job of caring for routine episodic care. They can address hypertension control, blood sugar control, and routine preventive medicine.

In my experience, they do less well with differential diagnoses, and balancing the complexities of patients with multiple problems.

I generally avoid the term primary care to describe what general internists do. If primary care had continued to mean what the IOM said in the 70s, then it would be accurate and I would not be ranting.

So for clarity:

One major way to decrease the ER crisis is to provide more comprehensive care. This will require more family physicians, internists and pediatricians. We will not get that until we repair the broken reimbursement system. Wal-Mart and midlevel providers are not the answer.

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{ 10 comments… read them below or add one }

Aaron June 16, 2006 at 7:55 am

I think one of the leading motivators with stores like WalMart is not to provide medical services to the public, but to provide “health insurance” (and probably much worker’s compensation care) to its employees primarily through the in-store clinics.

Jared Solomon June 16, 2006 at 9:40 am

DB, there is one thing that I would support Wal-Mart to do well if they did go into care. I think they have the skill-set and man-power to actually make a decent, manageable EMR system.

Unfortunately, that’s the only thing I would expect from them that is high quality. Otherwise, Wal-Mart is still of the pile-it-high and sell-it-cheap mindset, which I don’t like with regards to medical care.

Dr. Bob June 16, 2006 at 4:25 pm

I think Warlmart/Shopko/etc.’s main interest is generating more volume for their in store pharmacies. You would think there would be some kind of conflict of interest/Stark law problem with this.

The Nittany Turkey June 17, 2006 at 2:50 pm

How long before McDonald’s sees the value of adding sniffles treatment to its menu and offers drive-through McMedicine?

I agree with DB: diluting primary medical care by broader distribution of inferior quality care is most assuredly not the solution to the primary care crisis. Indeed, we have to fix the broken payment system.

–TNT

amy June 17, 2006 at 7:06 pm

These clinics will drown like vioxx, under a pile of lawsuits.

Sid Schwab June 17, 2006 at 9:49 pm

Having any sort of drop-in clinics will help reduce the ER crunch; it certainly has in my area. Even so, those clinics at Wal-Mart, etc, by definition don’t address those in the most need: those without the means to be in a store like that in the first place. So ERs will always have to provide that safety net, until universal coverage is available (we can only hope.) And when that happens, it’ll be more imperitive than ever to get at the real costs of health care, which happen in hospitals. It’ll require solutions much more difficult and controversial than just ratcheting down reimbursement, which has pretty much reached its end-point.

CJD June 18, 2006 at 7:06 pm

Amy,

Wal-Mart undoubtedly has analyzed their risk and is quite comfortable with it. Not even the insurance industry does their homework as well as Wal-Mart does.

They probably realize that the key to the service is how they treat their customer. Every study ever done shows that is one of the key factors in whether a malpractice claim is filed.

Amy June 18, 2006 at 9:45 pm

CJD,
I practiced in an urgent care center. It is easy to make a mistake, especially if you are less experienced and don’t know the “customer” from before. You can’t apply the studies done regarding malpractice and patient-physician relationship to the Wal-Mart clinics, because it is a different situation. I shop at Wal-Mart quite often but I don’t have any “attachment” for the store. The same will happen to these clinics. If the store would be at fault, i would sanction them promptly. You can’t avoid making a medical mistake just by good management. And these clinics, the way they are created, will be more prone to mistakes. I am sure the store has an army of lawyers. But it also has big pockets. And in the US, that enough is a guarantee of a lawsuit.

pj June 19, 2006 at 7:27 pm

lawsuits at walmart ? absolutely there will be, but the more chances to sue the better.

kate January 24, 2007 at 9:17 am

Something’s got to be done! It’s so expensive to visit the doctor if you don’t have a good health plan. As a self-employed person, the only way I can afford health insurance is to take a $5,000 – $7,000 deductible. The fact that this country doesn’t have universal healthcare or some sort of affordable plan for the uninsured is a very sad commentary on America.

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