Contemplating medicine and the health care system
I wrote about retainer medicine (often called concierge medicine) several years ago. Few articles have appeared discussing this concept recently. This NY Times article puts the movement into context. Some comments in the article should inform all of health care.
For a Retainer, Lavish Care by ‘Boutique Doctors’
Despite the drastic decrease in patient load after he changed the way he ran his practice, Dr. Kaminetsky’s personal compensation and the salaries of his office staff members increased by about 60 percent.
The arithmetic behind this seeming contradiction results from the low per-visit reimbursement rates set by Medicare for primary care office practices. Medicare now pays an internist like Dr. Kaminetsky slightly over $50 for an average office visit. Thus, a regular internist might earn about $200 a year from Medicare for caring for the average older patient with high blood pressure or elevated cholesterol but no other major health problems.
At the extreme (and I admit that these practices are at the extreme) excellent internists can greatly improve quality of care. It takes time to carefully go through medication lists, lab tests and educate the patient. Subscribers to these physicians are buying time.
If this blog has any recurring theme it is that time spent thinking about and with patients deserves adequate compensation. If I were to practice in an outpatient setting again, I would want to have the type of practice described in this article.
Many physicians criticize these practices as exclusionary and elitist. They charge these physicians with not seeing enough needy patients.
The critics are right – needy patients cannot get enough time with their physician. But then neither can most insured patients. I believe that criticizing these retainer physicians displaces the anger. We all want to have enough time to provide the highest quality of care. Retainer physicians have found that some patients are willing to pay for time. The problem is not those physicians, but our health care reimbursement system.
Possibly these practices can save money. While this quote has the deficiencies of an anecdote, sometimes anecdotes are telling:
Some argue that concierge services actually save health care dollars. In Florida, for instance, internal MDVIP statistics indicate that concierge patients receive screening exams like mammograms and Pap smears more regularly than those with commercial insurance, and they require fewer hospital admissions, said Darin Engelhardt, the company’s chief financial officer.
“As far as I’m concerned, we’re saving Medicare money,” Dr. Kaminetsky said.
He pointed to cases like that of Philip Novack, 94. For Mr. Novack, who is in fragile health, Dr. Kaminetsky’s office often becomes a low-stress alternative to the emergency room. One morning last summer, Mr. Novack woke up at 5 a.m. feeling unwell and asked his wife, Edythe Shane-Novack, to call an ambulance. A veteran of many similar emergencies, she waited till 9:02 a.m. and called Dr. Kaminetsky’s office instead.
Less than three hours later Mr. Novack was perched on an examining table, smiling at the familiar faces in the office and receiving the same evaluation he would have had in the emergency room, including blood tests, an X-ray and a cardiogram.
The diagnosis, a slight imbalance in his blood sodium level, was made promptly, and Mr. Novack was better by the next morning. Instead of paying expensive emergency fees, Medicare would pay only for an office visit. “This is the best thing that ever happened to us,” Mrs. Shane-Novack said.
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4 Responses to Retainer medicine – 3 years later
james gaulte
November 1st, 2005 at 12:45 pm
It is really all about time-time spent with the patient.Medicare and managed care contracts do not apropriately compensate the internist for time spent. Retainer medicine is one way to more reasonably link the time and compensation.If an internist(s)in my area who I have some scouting report on starts up that type practice, I will sign up.Is it the answer for everyone? No but what is?
nd
November 1st, 2005 at 10:55 pm
another way to approach the problem of low reimbursement is to keep your costs ultra low
expenses generally come from employees,( after figuring in costs of employee health insurance, workmens comp, paid holidays, paid vacations, paid sick days)
we end up working half the day just to pay for staff
second comes costs of rent/utilities/property maintenances
( many employees means large volume of patients needed, which means more rooms, bigger parking lot, bigger waiting room, bigger electrivc bills, etc….
third comes from malpractice insurance/licenscing fees/memberships/CME etc.
this practice model at first seems not feasible but I have learned recently that it is becoming widespread
http://www.aafp.org/fpm/20020200/29goin.html
it is possible to run a practice with no employees or just a part time one, very small ofice space (500 sq feet)
infact this style of practice is blossoming and there is a an active internet group on yahoo groups called family practice improvement which now has @ 300 memebers, many are doing these low cost practices
the limits of this practice certainly are many
small pt panel
limits on income ( but not too much less then a typical
2-3 employee practice)
the benfit is smaller patient panel where the doc really gets to know their patients, less stress and most of these practices limit the number of insurers they deal with so billing becomes easier.
these practice do not charge ” BOUTIQUE ” fees
Dr. Bob
November 1st, 2005 at 11:19 pm
I was a little taken aback when I first read about these practices, but the more I’ve thought about it the more sense they make. It’s not a unique situation. We have a similar arangement with our heating/plumbing contractor. For a fee we get preventive maintenance on our furnace, AC, etc plus priority service in an emergency. Why shouldn’t medicine work the same way? If we’re being forced to run our practices like any other business, then we should be able to choose the same responses that other businesses choose.
Retainer medicine gives patients the access & time they want. If they want free or social medicine, then why they can go to the community health center or ER. If they want Lexus/Cadillac medicine, then they should pay for it just like in any other aspect of life.
Of course, in an ideal world Medicare would pay enough for primary care docs to be able spend enough time with patients, but I won’t hold my breath on that. Capitated plans had the potential to accomodate some of this type of thinking, but many physicians avoided them because of the potential they might not make anything under these plans.
Karen Kline
November 6th, 2005 at 4:15 pm
Just over a year ago I had a great deal of tightening in my lower abdomen area, lower than my stomach.
Regular doctors wouldn’t see me because I didn’t have money due to the privy pit over which part of my condo had been built (causing hydrogen sulfide to be in my home, among other things) so I had to go to the emergency room. Only that was an initial wait of 5 hours, by which time I decided they didn’t think I was really sick. So, maybe I wasn’t, I faultily reasoned. (I genuinely have a bit of brain damage from low B12 and the hydrogen sulfide, as well as a fall caused by the hydrogen sulfide.)
When I managed to get a doctor to see me at her office, a light touch on my stomach caused contractions in my back muscles that were screaming painful, so the doctor called the ambulance and wrote down that I had an appendix problem. (She didn’t ask if I still had my appendix, which I don’t.)
Because of my brain damage and the pain – I was screaming – I failed to tell the ER docs that there were three things I wondered about… bad eggs that I’d eaten, the needle jab I got in my toe after gardening, and the cold in my house because I was afraid to turn up the heat.
Instead of giving the doctors a choice, I said I was afraid I had tetanus.
Now, there was no swelling on my foot or toe. There were some minimal red/taupe lines under my toe nail. There was no fever. And the muscle seizures didn’t happen if I held myself perfectly still, which of course I did since I was terrified of them happening again.
The ER doctor called down someone from the psych ward and I was duly diagnosed with paranoia.
Luckily they decided to give me some antibiotic to “humor” me.
When I went back about a month later because the muscle contractions where I have peripheral neuropathy were extremely painful, they said well for sure I didn’t have tetanus because if I did, I would have died. So, no more antibiotic.
Between the time of the jab and February when I was diagnosed with tetanus, I ate many bottles of vitamin C which had the effect of reducing the red lines under my toe nail… so long as I also used Epsom salts.
In March I went to a doctor with less of a homeopathic persuasion and was prescribed Metronidazol in pretty stiff doses, over a pretty long time. And that made a complete and huge difference.
But, I am still without the strength I used to have, and it takes very little stress to cause the weird cement feeling of tightness in my lower abdomen (way beneath where my stomach is.)
So, it seems to me that a boutique via the internet with some kind of access to proper prescriptions, as opposed to homeopathics, could be arranged to provide healthcare to the impoverished (like me last year) for a monthly subscription rate that would be little more than what I paid for Pre-Paid Legal.
Today, now that I’ve sold one of my rentals, I am not eager to return to doctors who refused to see me when I was poor.
The upshot, therefore, is that I can see the need for doctors to make a living, but there really needs to be some more efficient way for poor people to get proper healthcare.