This morning I received this poignant comment.
In theory listening to the patient is a beautiful thought. However as a patient and as a woman it is highly unrealistic to expect a doctor to actually listen.
I often sit with my coworkers-woman scientists-and we discuss our dissapointment with physicians in general. We walk in the door and the assumption is made that we are too stupid to have any insight or knowledge about our problem. Only the god like MD can truley possess the sacred knowledge. Even better, we are whiny middle age women.
I wonder if this is a generational phenomena as often the older physician seems somewhat more good hearted. I wonder if by selecting only the ambitious, top notch, 4.0 students who are willing to cheat, steal, and backstab to get into to medical school, if we are preselecting really poor doctors. Being a physician in america has become a place of status and thus those who want status strive for that position. They have substantial egos, poor listening skills and little to no empathy. There minds are highly focused in a very linear, regurgitative fashion. They can vomit back all the info you throw at them but can they really stop and make the connections between all that information? Can they really think, can they really feel, can they really listen? Most important can they admit they are wrong or that they don’t know the answer?
I don’t think so. Big egos don’t allow that sort of behavior.
This comment encourages my own self examination. Do I fit her description? Am I different?
As a medical educator, I strive to role model a different behavior. I often sit at the bedside and make certain that the patient understands what we are doing. Does my behavior infect my trainees?
This commentary combined with the article on arrogance that I wrote about earlier make an important pair. As physicians we must continually self reflect. I hope that the physicians this woman has encountered are the exception, but I worry that they are not.
I do know that physicians work in a very stressful situation. They cannot afford to spend the necessary time to really talk with their patients. Obviously, many patients are unhappy with our obvious lack of time.
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32 Responses to On listening – a patient’s view of physician arrogance
Mona
August 23rd, 2005 at 9:49 am
Although your commenter’s observations do have some validity (as a 51-year-old woman I am at roughly the same vantage point), she may also be expressing some frustration with the gradual disenfranchisement we’ve been experiencing as we get older, not only by the medical community but also from attitudes in the culture at large. Regardless, I know whereof she speaks. It takes only one physician encounter from which you walk away feeling belittled and patronized to sour you on the whole bunch, at least for a while. It would definitely behoove younger physicians to not act as if they expect to find manifestations of senile dementia in every patient over 40. By and large, though, my own experiences with internists and hospitalists young enough to be my children have been positive. Specialists are another story. But then, haven’t they always been?
Kitty
August 23rd, 2005 at 9:57 am
Based on my experience as a patient, I also have an impression that there is a prevalent opinion among doctors that we are too stupid to understand the studies; that if we come with the information we found on the internet, our information must be wrong (even if it is taken from reputable sites such as NIH or medical journals). This is surprising to me, considering that most of the clinical studies articles are more statistics than medicine, and not that complex statistics. I had senior level probability and statistics in college, and even if I don’t remember what Markov’s chains are, I can certainly figure out what odds ratio or relative risk means; as well as number needed to treat. Yet the doctors (whose knowledge of math is not necessarily better than mine) think I am not able to understand these papers or am not smart enough to distinguish a website of a crackpot that sells vitamins or hates all modern medicine from a medical journal or to realize that even if I am reading a paper in a reputable journal the conclusions made by some authors may be controversial. (BTW I have co-authored papers myself although in a different field, so I don’t blindly believe that if a paper is published it is necessarily the last word; I can also see holes in the reasoning if present). Yet, whenever I mention something I found, I feel that doctors stand ‘posed’ to correct me even before I started talking. If it turns out that they cannot refute my information they say ‘as I told you’ which I know for sure they haven’t. I am smart enough not to argue in this case, btw, and say ‘oh, yes’, even if I know they’ve never told me anything like it. I don’t understand, why it is so difficult to admit they didn’t know something. After all, I am pretty good at what I do, but I don’t know everything in my field. For some reasons, doctors are afraid to admit there is something they don’t know. The thing is, I understand the lack of time, and I don’t really need long explanation, but I do want to have accurate(!) information that includes treatment’s/test’s risks as well as benefits; maybe some stuff to read at home. I just don’t need to be treated like I am stupid.
This is off-topic but I saw earlier (here or somewhere else) musing by doctors on why we look for information on the web. So, I’ll add my two cents:
The thing that prompted me to start looking up everything (and really shattered my trust of doctors) is two doctors’ failure to diagnose my POF for years in spite of repeated complaints of menstrual irregularities and 2- or 3- months delays (even after I understood that there was nothing wrong with the building’s heating/AC systems and I experienced real hot flushes, and mentioned it to my second doctor, he didn’t take it seriously; scheduled a completely useless ultrasound but failed to test my hormones). Now, doctors love screening tests some of which are not even proven to save lives and always forget to mention “little” harms of these tests or like overdiagnosis as well as absolute probability of benefit; yet when it comes to this simple diagnostic(!) blood test with no false positives, no overdiagnosis, most of them fail to do it. Oh yes, he also ordered a pregnancy test (I was not sexually active at the time and I am not a virgin Mary – as far as I know; I also desperately wanted to find a man and have a child, and I hated taking a pregnancy test knowing it cannot possibly be positive yet desperately wanting it to be possible) I would really want to understand what harm is there in ordering an FSH/estradiol test for a woman with a history of irregularities.
When I was finally diagnosed there was no discussion or mention of POF, its special risks; I was just told ‘you are in menopause’, given same dose prescription as an older woman (not the full replacement dose most researchers that study POF recommend), and sent home with a brochure meant for 50+ women. An uplifting reading for a woman in her 30s who just a couple weeks earlier was assured that there is no reason she cannot have a child.
OK, POF is not life-threatening; and lost time in diagnosis of POF simply means that a woman who might’ve still had a chance of getting pregnant when her symptoms just started would see her chance slipping away without realizing it; that her bones may be getting thinner; and she suffers symptoms she doesn’t understand (and which are much more severe than those of older women) and lives in constant stress of knowing that something is wrong and not understanding what is happening to her… while the doctors keep saying that she is fine.
Is there a wonder women with POF browse the web desperate to find something that pertains to them?
jb
August 23rd, 2005 at 5:05 pm
No sympathy here. I’m the enemy- a middle aged white male surgeon who has little patience with folks like you who come into our exam rooms with a chip on your shoulder and an attitude because of your status as a scientist. You have the uncanny ability to cram 30 seconds of information into 15 minutes of conversation. You don’t like it that your doctors spend your precious time ruling out common problems before going on to the esoteric and rare problem that you ended up having. You may be the only honest woman in town, but I guarantee you that your doctor has been lied to enough that he knows that he will only get his patient and himself into trouble if he believes every woman who sears that she couldn’t possibly be pregnant. You seems to be aware that 90+% of what people read on the web is trash or worse, yet want your doctor to be grateful that you have “discovered†all this wonderful information. Your doctor has developed a system of evaluating common complaints that took longer than ideal to get to your diagnosis. You don’t like that, and I wouldn’t either, but unless you are in a concierge practice where you pay high dollars to be one of a few patients who receive concentrated care, what your doctor did is reasonable. You demand to know all the details about all the tests your doctor did; that is like expecting him to read you the full PDR description for every prescription he writes (or did you demand that also?).
It’s not that you are too stupid to understand studies; it’s that it really does take years of training and experience to understand how a particular study pertains to your particular situation. You also appear to lack an understanding of the medicolegal aspects of practice, which explains why physicians often do things that seem irrational (like checking you for pregnancy). You may not like it that he put you through the test to cover his own ass, but you also seem like the type of person who would pursue litigation if he did not check for pregnancy and your ectopic ruptured. Just guessing, of course.
matt
August 23rd, 2005 at 7:27 pm
The problem of a the doc not listening carefully goes both ways. Granted, some doc’s are better listeners than others. Some doc’s are more compassionate than others.
Some doc’s are more expert than others. Some doc’s are more hurried than others….
The other side of the coin is due to unrelistic patient expectations.
jb’s comments are on the mark.
A concierge practice is the answer to your concerns. Unfortunately, most doc’s MUST see a lot of people on a 10-15 minute schedule. Often times less time is available when the ER is calling you to see a very ill patient or when the daily unscheduled patient(s) arrive in your office with
a complaint of “I can’t breathe” or similar urgent concerns or when your colleague is out and you are now responsible for several thousand patients or when you are working on 4 hours sleep becuase last night call was arduous.
Lack of available time is what many doc’s complain of…(unless they go into concierge medicine or run a cash only practice and choose not to do hospital work.)
Hey…If I my car was running poorly, and I could choose a certified mechanic to fix my car promptly, answer all my many questions and concerns, provide preventative advice and to do it at a compettive cost. I would do so. I haven’t found a mechanic who can do so yet.
Kathleen Weaver
August 23rd, 2005 at 7:39 pm
I have assembled a really great medical team, and it’s not easy, since I have 2 specialists I see on a regular basis, an Oby/Gen, and a primary care physician.
The endo is the best at listening, but he’s used to working with diabetics and believes in empowering us.
However, I have yet to meet a gastric doctor I can deal with which is a shame as I have GERD and a hiatal hernia. I’ve seen 3 in the past 6 years, and haven’t been back to any of them. In every case, they made assumptions based on my appearance and made judgement calls before they had the facts.
My sleep specialist and the primary care physician end up handing the GERD.
Abby
August 23rd, 2005 at 7:47 pm
Wow, I wish I knew jb’s real name. Not the sort of doctor I’d want to see,
Shut up about the concierge practice. We all deserve to be treated with respect and to have our concerns listened to. Of course doctors have years of training, but they need to listen to our symptoms. Don’t talk down to us when you’re explaining things.
And sometimes patients do know more than their doctors. I’ve had residents and superb physicians tell me that I knew more about psychiatry than a lot of psychiatrists.
Asking for the full PDR, no. But if it’s a chronic condition, printing stuff out from a textbook or pointing me to studies is not too much to ask.
jb
August 24th, 2005 at 4:30 am
Abby- You don’t have to know my real name. You can be confident that out of the past ten interactions with physicians you have had, and of the next ten, 8 or 9 were channeling my thoughts as you go on about what you think you “deserve,” but do not want to pay for in a concierge practice. As to “printing stuff out from a textbook,” buy your own damn books. As for me, while I am certified (and recertified) in my specialty, I do not understand much of the information contained in articles in texts outside my specialty, despite 9 years of formal medical education and 2 decades of experience. You may be the world’s smartest person, and therefore able to understand the meaning of articles in a textbook of rheumatology or oncology. I know the vocabulary but that doesn’t mean I understand the meaning enough to act on it. Like a lot of human activity, practicing mediciane is a lot harder than it looks. After my training and experience, on my better days I may be able to make it look easy. It isn’t easy. Good luck.
matt
August 24th, 2005 at 5:13 am
I most enjoy occasional patient encounters
when I have a unexpected slow down of the frenetic pace
which is demanded by the practice.
Nothing is more satisfying than having the time to be
a good clinician, thoughtful listener, and compassionate
doc. Unfortunately most practices have huge overhead costs and these doc’s are forced to keep patient encounters very brief, unless the patient is critically ill. Many patients have multiple complicated medical problems that co-exist. It is my wish that I could spend 30-60 minutes per patient who was complicated. My
reality is that I must work at a MUCH faster pace.
Again, if you find a doc who can financially survive while giving patients the time and attention they wan’t and deserve…keep that doc.
good luck.
Matt S.
August 24th, 2005 at 5:25 am
Kitty, you make some good points and you make some bad ones. The worst one you make is about the pregnancy test. In my scant three years after escaping the medical school classrooms, I’ve seen 4 virgin pregnancies. When a woman lies about her chances of being pregnant, the physician might spend thousands of dollars looking for a non-pregnancy cause of symptoms, or might cause birth defects by prescribing the wrong drugs. Getting pregnancy tests liberally and routinely is just good medicine because the stakes are so high.
Last year, as a medical student, my doctor at the Student Health Center told me he was going to test me for chlamydia. I told him I had no risk factors. He told me he still wanted me to pee in the cup. I didn’t protest, because I would have done the same in his place.
Dr. Steve
August 24th, 2005 at 12:50 pm
This is a more complex issue than it appears. It is plain to me now, after 7 years of practice, that there is a time to stop listening. Too often I have bought into a patient’s sense of well-being or concern over a particular diagnosis and missed something because of it. And too often have I been lied to about sexual practices or drug usage.
So the deal is, I’ll listen if you agree to tell me the truth and don’t try to influence my thinking (at least until after I have told you what I think).
Kitty
August 24th, 2005 at 3:30 pm
JB you don’t really know me, but you make assumptions – in fact I try to waste as little of doctor’s time as possible; I have never sued anybody or considered it; only twice in my life have I brought the material I found on the web – once after my POF was diagnosed an and my ObGyn didn’t see the difference between it and normal menopause (would your 30-something wife or sister like to read material intended for 50+ women after her doctor told her “you are post-menopausal”?), and another time after WHI report about HRT. A couple of other times I didn’t agree with the doctor, I simply said “I don’t want it” – my responsibility.
Premature Ovarian Failure may be an “esoteric” problem (although 5% of women in 30-40 age range is hardly that rare – I am sure you test for many conditions that are rarer), but does it have to take years to diagnose it? If a 30-something woman mentions that “she had some delays during last year” (this was ignored), then comes back a few months later complaining of a 3-month delay; then another 3-month delay, is it so difficult to order a hormone test? What about when she complaints of hot flashes? Know of too many conditions that can cause it?
I might went overboard with pregnancy test since I didn’t see any reason to lie about this possibility; and it was upsetting for me because I wanted it so badly at the time and was so worried about my fertility. People who have children very rarely understand how the rest of us feel; doctors are no exception
kitty
August 24th, 2005 at 7:13 pm
Just wanted to add for the doctor who said he had no sympathy for me; and that it was perfectly fine that it took 6 years to diagnose my “esoteric” condition – read this; none of the recommendations expressed in this brochure from NIH (from a doctor who studied the condition for years), including those on sensitivity, were followed by either of my ObGyns.
http://pof.nichd.nih.gov/Contemp_ObGyn_2004_POF.pdf
Thanks to all the doctors who treated me for robbing me of my chance to have a baby and for my thinning bones (long before the age of 50)
jb
August 25th, 2005 at 4:05 pm
Kitty, I may not know you, but your personality comes through quite clearly in your posts here. You are precisely the type of patient who does waste a lot of your doctors’ time, through passive aggressive resistance to the recommended evaluation. You criticize your doctors’ use of screening tests, stating that we do not mention such things as probability of benefit, when ultimately you were found to have a disease with a zero mortality rate. I looked through your recommended article. While my previous statement that practicing medicine is not easy is true in general, I can tell you that it is laughably easy to work back from a defined diagnosis and make a determination of what your doctor should have done previously to figure out what your problem was in the first place. We call it “looking through the retrospectroscope.” I note that the author of your article is â€Chief, Gynecologic Endocrinology Unit, Section on Women’s Health Research, Developmental Endocrinology Branch, National Institute of Child Health and Human Development. National Institutes of Health, Bethesda, Md.â€
In this role, he is someone who works regular hours for a government paycheck, has no worries about overlooking the life-threatening ectopic or other situation that might kill or maim a patient, does not have to worry about malpractice liability, and spends his entire professional time concerned about a very very small, highly specialized, area of gynecology. He also states that there is no treatment available for your condition, and that only 10% of women diagnosed with POF do become pregnant (between the lines I infer that these 10% were misdiagnosed).
It is truly unfortunate that you were not able to fulfill your dream of having a baby, and also unfortunate that you hold such resentments against your gynecologists who were not able to rapidly diagnose your condition. Please understand that for any complaint that a patient has, physicians first must consider if there is something life- or limb-threatening that may be going on. They then concentrate on the more common conditions, which may not be life-threatening, but are subject to intervention which may improve the situation. You fit into neither of these categories, and while you will never agree with the approach that your doctors took, you should understand that your situation was managed in a responsible and appropriate manner.
Abby
August 25th, 2005 at 4:54 pm
Actually, jb the doctors I’ve had have been very good specialists who have taken the time to make sure that I was educated. The best one, it’s true, was in a cash practice, although it was not a concierge practice.
Patients deserve to be treated with respect. Doctors who feel that they can’t be respectful of their patients ought to consider whether they’re in the right profession.
matt
August 25th, 2005 at 10:02 pm
here is more banter to think about.
1. As I primary care doc, I routinely refer out those things I am not well versed at. POF is one of those things.
In fact one of the most widely used medical resources primary care docs used is called “Up to Date” which is a 400 dollar/year electronic textbook updated every 90 days by experts. Here what they say in the opening remarks:
“Although the early diagnosis of premature ovarian failure is important for osteoporosis prevention, many women experience a significant delay in diagnosis (as long as a five-year delay in 25 percent of women) [6]. In addition, over 50 percent of young women with spontaneous premature ovarian failure have reported seeing three or more clinicians before laboratory testing was finally done [6].”
Please be assured that many doc’s are inept at making a diagnosis at POF, including me.
2. I am much more adept at diagnosing Pulmonary emboli, Congestive heart failure, Myocardial infraction, Asthma,
colon cancer and a lot of other stuff that kills enourmous numbers of people every year if not detected early.
3. I know when someone is about to die of a gangrenous gallbladder, appendix, collapsed lung, ruptured tubal pregnancy …….etc…..etc…..at 1:00 A.M. the odds are a surgeon is likely going to be there in a matter of minutes and will truly perform a miracle by operating between 2:00-5:00am. No way will a “specialist” be on the premises.
4. last night my call was lousy as usual. I had three admissions from the ER between midnight and 5:00am. ALL the patients were in their late 70’s and 80’s and all were patients I never met before and all very ill. (sadly)
Despite booking my schedule today very light, I was swamped ( 4 were urgent walk-ins who could not be turned away and my colleague is away this week moving his kids in college) I arrived home tonight at 8:00pm
The surgeon on call last night in our same hospital much harder thsn me. (as usual)
I do not know POF well, but I know I can still help a lot of people a lot of the time. I do not know everyhting.
sorry.
as for abby’s statement that there are very good specialists around is true. The number of people training in primary care and OB/gyn is plummeting
http://www.aafp.org/match/graph05.html
http://www.aafp.org/match/table11.htm
specialists usually have better hours, rarely come in to the hospital for emrgencies, and just deal with a very narrow range of problems. But if I and my family was on a Island and could have only two kinds of physicians available…I would wan’t a general surgeon followed by a
primary care doc.
and as for people choosing other carreers than medicine. .you are right on target..
In the past decade the number of applicants have plummetted and almost anybody who want’s to go to medical school can get in….paying for the tuition is much harder. Many med schools have filled the vacant slots with foreigners who have no intention of staying in the U.S after graduation. (check out the admission class profile for Boston University School of medicine, for example)
Karen in FL
August 26th, 2005 at 10:43 am
I need to jump into this discussion. I’m over 60 and I have had lung disease for over 12 years and just within the past year I was found to have a heart birth defect. I see a Primary Care Internist and a specialist every 2 to 3 months depending on my condition. These doctors treat me with respect perhaps because I treat them with respect. They are both at least 20 to 25 years younger. I actually chose them over older doctors in their offices BECAUSE of how they spoke to me.
I have met many “gods” in the medical profession and I only go to them once. I still treat them properly but I do not need to be treated by anyone who is so busy or bored that they cannot listen to my concerns or answer my questions. I am aware of the time restrictions placed on doctors today but I go to the office visit prepared and it’s amazing how much can be discussed in 15 minutes or so.
I know a great deal about my medical condition and work with my doctors as best I can. I even go through tests I see no value in because I ask questions before and make the decision to do so, after I hear the “whys.”
I find it imperative today to be aware of my needs and to have advocates such as family members and friends to help me see those needs are taken care of, I want my doctors to be a big part of that team. I guess, after reading the responses here, I am lucky that mine are!
Kitty
August 26th, 2005 at 12:42 pm
I realize POF is rare and non life-threatening, but its diagnosis is nonetheless devastating. Remember; you have all menapausal symptoms, except they are much more severe than those of older women; you don’t understand what is happening with you; you cannot sleep night after night after night. You feel something is wrong but your doctor tells you everything is great; and you accept it because it is what you want to believe.
Also ObGyn is a specialist which is supposed to know this – I have no problems with my primary care doctor.
Here is by the way how the whole thing with POF unfolded, so that you can have it in context — keep in mind that I only started looking at the web after my diagnosis; before it I always blindly trusted my doctors:
year one; age 31: Dr: Are your periods regular? me: until this year they had been very regular but I have been having some irregularities lately Dr: when was your last period? me: two weeks ago. Dr. OK. — no additional questions, end of conversation and office visit; no record in my file; no attempt to find out more; no referral to specialist; no other questions (why ask for my periods if you are going to ignore the reply?)
year two: how are your periods? me: I had some delays, sometimes long, I am starting to worry about it. dr: When was your last period? me: last week. Dr. OK — again end of office visit. Now, as I said I was really trusting back then; so if my doctor thought everything is fine, I am leaving relieved; I really started to worry, but since doctor assures me I am fine I believe her. After all, I really want to believe it.
6 month to a year later: a visit to investigate a 3-months delay; a pregnancy test (the one I mentioned; you need to keep in mind two things: 1) this was preceeded by complaints of irregularities 2) certain muscles in my body are so tight, the doctor can barely fit the finger in (aren’t internet nice?) 3) if I had been pregnant it’d be 3 months; I say OK (whatever I thought or wrote in my posts, I didn’t mention at a visit, but it was difficult emotionally since I wanted so badly to have a reason to believe that it can be positive), I have to call to find the results, then call the doctor; get prescription of Provera dialed to my pharmacy. Again, if my doctor is not concerned, why should I be? We shall always trust the doctor, right?
another year brings another 3 months delay: Dr: I’ll take your word that you are not pregnant; here is Provera to bring up period.
== moved to another doctor hoping he can help – I am really starting to worry now; I start suspecting that what I have are hot flashes and not heating problem (before I kept calling maintenance complaining about A/C)
new doctor’s visit: me: I am really worried, I have big delays, I think I am having hot flashes. He smiles, shrugs of my mention of hot flashes; assures me that I am not going into menopause; schedules an ultrasound scheduled (btw – some time later I checked on the web the symptoms of ovarian cysts, uterine cancer and ovarian cancer; nothing mentions my symptoms); periods come back by the time ultrasound comes back normal; so everything is fine.
next visit: same story, but this time Provera fails. I am told I am postmenopausal, given a prescription of low dose PremPro and a brochure for 50+ women. no referral to a specialist (why not say “this is a rare condition; I don’t know much about it, maybe you should see an endocrinologist”?)
Now tell me that this was great medicine; that there was no need to investigate my original complaints of irregularities or delays. I can’t help thinking that if my complaints of irregular periods hadn’t been ignored during year one and two, maybe I would’ve found some way to have a baby then. If I had been give some kind of hormones during year three; e.g. BCP, maybe my bones had been in better shape now. At least I wouldn’t have to suffer years of symptoms, worry.
The fact that the same happens with women in my situation all over the country doesn’t mean it right. And talking about sensitivity: some time ago a young woman in one of the POF-related forums mentioned how a doctor told her ‘you should be happy you don’t need to worry about getting pregnant’. Hah?
I don’t want to go into two times when I told I don’t want to – but those where on unrelated controversial subjects that many doctors don’t agree on; I read all there is to it and simply said no. The doctor said OK, there was no argument.
The two times I had longer discussion was after my POF diagnosed when I brought some materials – it was the visit specifically scheduled for discussion – my ObGyn at the time was supremely uninterested in what I found. For some things he said “this is what I told you”; for others like the fact that the higher HRT dose was recommended, he just shrugged of and I didn’t pursue it. The other discussion I had was with my current ObGyn because the knee jerk reaction after WHI report was to stop all hormones, so I wanted to point out that my situation is different.
I guess this makes me passive-aggressive…
matt
August 27th, 2005 at 12:18 am
I don’t know why so many of your OB/gyn’s missed the POF diagnosis. I formally apologize for them.
As seen in the earlier web link, there has been a drastic reduction in medical graduates choosing OB/GYN. I would venture to say that the remaining 700-800/year choosing OB/GYN will be so overwhelmed with patients that your story might become even more common
of the ob/gyn in our community , most see about 30
patients/day…. i suspect with such busy schedules as these POF can be missed. To make matters worse there are several reports warning that there will be a MASSIVE shortage of physicians by 2020. The shortage estimates range from 50,000-100,000.
Tina
August 27th, 2005 at 6:46 am
When I left the original post it was in a very angry moment. I went into the ER five times in two weeks. My GP would not talk to me and told me I had to call my endocrinologist. My endocrinologist would not return my calls. I could no longer drink water without becoming delerious, was shaking almost all the time, and on one day I could no longer feel my hands and feet as I had little to no peripheral circulation. At various times I appeared intoxicated after drinking just a small amount of water and my speech was severly impaired.
Some of JB’s comments are quite valid. As a dr you are very short on time. You walk in the room, Step through a predetermined algorithim and deduce the cause. Thanks to reading some of db’s rants, I do have a better understanding of the “other side” (the dark side!) now and the HMO pressures drs are placed under. As a physician, at what point do you realize that it is time to step out of the algorithim and actually really start creatively thinking? You reach the end of what is known and you don’t know where to go. At this point you may be dealing with the 1-5% patient. Or in my case the one in 5000 patient.
This is where the problem happens-instead of admitting “I don’t know” or going the extra mile, I think many physicians become a bit cowardly or lazy. If you can’t understand it then it likely isn’t real. It’s just “middle age” or “menopause” or “PMS” or an old whiny woman. Or (I love this one!) “psychsomatic” or “hypochondriac”. Blame the patient for your lack of understanding.
It is okay (or maybe in the current lawsuit eager america it isn’t ?) to not know what is wrong. My endocrinologist screamed at me on the last visit. “I can do nothing for you. I have done everything I can and you just need to keep taking your meds. ” I believe that is the definition of insanity-to keep doing the same thing even though it never works-I guess she wasn’t the one in the ER though…
The ability to take the next step, admit you don’t know, and let the patient know takes humility. Hmmm… The next step is to listen to the patient and think on a global creative level. Hmmm… Now granted, as a scientist creativity is an attribute. However I am not really sure how creative I want my neurosurgeon to be. (Dude, this is so cool, I wonder if we could do move this instead….!)
This same thought pattern-the inability to admit uncertainity crops up in science too. If you have any interest check out Myers-Briggs. Google it. It is a TJ trait. Most drs are STJs. Read a bit there and consider how those personality traits work in a physician setting.
For now I have moved on to a new endo. I likely drove him nuts on my first visit. I never said much of anything to the last one and she hated me for not understanding me. This one will hate me as I didn’t stop talking the whole time. Trying to be a bit more proactive these days. I stopped taking my synthroid and feel pretty damn good again. I keep taking my TSH 190 body out jogging and we are doing okay.
matte
August 27th, 2005 at 10:47 am
I have’nt had any problems telling a patient that
“I don’t know” and sending a patient to a specialist.
In fact, I have had many specialists also tell a patients they did not know and then refer a patient to an “ultraspecialist.”
Luckily, I work 90 minutes away from Boston..so it’s easy to send people to Ultra-specialists. I find it very comforting to have access to such specialists. In Boston, there is probably the highest concentration of physicians/1000 patients in the world.
The reality is that most areas of the country are not any where remotely as well
supplied and the demand for medical care has outstripped the supply.
Db has offered this topic time and time again…If you look at one of his recent articles where he laments that
the work of an internist is undecut by the huge time demands in a specialty where face to face time with the patient “is of the essence”.
I speak with many physicians daily who are overwhelmed by the needless paper work of insurance companies, medical supply comapnies, federal and state government documents and endless legal related non-sense.
All this in an era where our population is growing in numbers and aging. Aging individuals have ever increasing medical needs and thus our work demands are far exceeding our national capacities.
Specialists such as endocrinlogists generally train an additional 2-4 years after Internal Medicine training. The work force od specialists infact is falling as a strong trend is for internists to become “Hospitalists”.
Why ? less stress. Hospitalist go straight from training to the Hospital. No added training sacrifice needed.
Hospitalists work @ 12 hour shifts, have very little paper work, are not responsible for taking care of the long term needs of patients. The hospitalist has the duty to care for a patient only when in the hospital.
Hospitalized patients typically leave the hospital when stable. By no means are the myriad of health concerns fixed while being trreated for a stroke,heart attack, respiratory illness, etc.
Most communities have a lack of qualified endocrinologists, we have only one for a population of 50,000 people.
No shortage of doc’s retiring early. No shortage
of doc’s leaving the stress of caring for sick people and opening up cash only cosmetic laser surgery centers.
This trend is rapidly getting worse as the numbers of applicants to medical schools is at an all time low and those who do go to medical school are choosing less stressful career paths.
I truly beleive the “arrogance” issue comes out of the constant overwork and high volume of patients that must be
seen in a day. Its hard to be compassionate under these circumstances…..
Kitty
August 27th, 2005 at 2:47 pm
I agree with Tina. Most of my anger stems from the fact that none of my genecologists have simply told me: I don’t know why this is happening, I don’t think there is any problem, but if you are really worried you should see an endocrinologist. At the time, I thought is that genecologists are the main specialists who deal with this type of problems; I only found out differently after I started browsing the web. But even after my diagnosis, nobody told me: “I don’t know if what I am doing is the right thing; an endocrinologist may know more”. I wouldn’t have thought any less of doctors for admitting it; in fact I’d have way more respect for them.
It is perfectly fine not to know something, and admitting it is actually a sign of confidence in what one does know not the other way around. But many doctors seem to be afraid to admit it.
matt
August 27th, 2005 at 4:59 pm
is this a problem of malicious intent ?
is this a problem of false expectations?
is this a problem of ignorance?
is this a problem with a lack of dialogue?
whatever it is it sounds like an old problem, descibed by Plato in his works “the dialogues” written about 2400 years ago.
socrates is teaching that there are levels of knowledge.
the highest is seen in those who know that they know
(NOBODY is in this category), the next is seen in those who know that they do not know, and lower are those who do not know that they know and finally those who do not know that they do not know.
Plato asserts that this knowledge heirarchy apllies to all
people in all situations. Truth , it seems, is not an end point, it is a process. All of us have to go through this process. Any scientist, teacher,nurse, patient, doctor,engineer, mortgage owner, judge, parent, …etc will never find “the truth”. They will all search for it.
Those who claim they know the truth are probably wrong.
doc’s who claim they know the truth are probably wrong.
Doctor Disgruntled
August 30th, 2005 at 11:33 am
Kitty, I’m with the guy who apologized for all the Gyn’s who didn’t figure it out, and also with JB. I’m definitely channeling his thoughts much of the time, while also actually caring a lot about the health of my patients. The thing is, when I’m evaluating a patient, I don’t really have the time (and I don’t really care) to hear about “15 years ago I got sick for a week and my neighbor thought it was pneumonia but it turned out to be…” which is a long story of basically no relevance, and is pretty typical of what most patients want to tell me. Patients who are like you claim to be, who are prepared with specific questions and an advanced understanding of their problems, are rare, and of these, I’m sorry to say a large number are deluding themselves that they actually know how to apply a particular study or bit of research to their own condition. JB is right – it’s hard to do even for the pros, we get it wrong plenty of times, and there are entire journals filled with junk science (and expensive ads from drug companies) masquerading as clinically relevent info. It’s too much for your doctor to absorb 100%, and too much for 99.99% of the general population. As for “what patients deserve,” you deserve respect and courtesy, as much as anyone does – as much as your doctor and as much as the mailman and as much as the woman who gets up at 4 am to clean the wastebaskets in your office or whatever. You also deserve exactly the kind of care you pay for, and as much of your doctor’s time as you pay for, and so on.
DD
Shamhat
August 31st, 2005 at 1:55 pm
Kitty, it’s not cheap, but donor eggs work. I’m an L&D nurse and this morning I assisted a 37 year old woman who had POF at age 20 to give birth to her son. We joked about how she has no pads in the house for the postpartum bleeding and dad’s going to have to buy “female supplies” for the first time.
Just to get you into trouble–the RE I worked for previously always uses estrogen patches for recipients (3-4 patches every 2-3 days). She believes it keeps the blood levels steadier than oral estrogen. Last year I think 9 out of 10 of her DE clients made it to transfer of care to an OB. Have fun bringing that up at your consultation!
tina
August 31st, 2005 at 6:20 pm
Okay. I apologize.
My new endo admitted that he had no idea what was wrong with me and was totally baffled. He listened attentively and made suggestions where he could. He ADMITTED a lack of knowledge. He even threw his hands in the air! I think I love this guy just a little.
You can see how much he really wants to help when he sits in the room. He smiles and is honest. Most importantly he is open to ideas and suggestions. I told him I have found about five other people like me on the (evil source of inaccurate knowledge) internet. He wanted to know what thier drs did. I said the same thing mine have been doing which gives us all a null answer. Next week I think I’ll tell him what I think maybe wrong-in 45 seconds or less of course. Today we compromised on a treatment plan. He ACCEPTED I might have some knowledge. He TRUSTED that my symptoms were real.
I guess Dr. disgruntled, that it bugs me, the thing about not knowing how to apply knowledge you find to your own health. It seems that likely with half an hour of time a patient can gain a more “deep” level of knowledge than their GP about a health condition by sitting in front of a computer. The patient lacks the broad knowledge of an MD, but that doesn’t mean the knowledge they have is incorrect.
Should the MD begin to serve as a health consultant as opposed to a health director in the future?
pj
September 1st, 2005 at 10:54 pm
big difference bewteen a GP and a specialist. GP’s know a little about all kinds of stuff, has a vastly different mission, role and capacity in health care. average number of patients a GP sees/day can easily approach 25-30/day. kind of impossible to spend more than 10-12 minutes/patient.
your body is your house. if your know you have an electrical problem you can call your local handyman or the certified electrician. it is your choice.
tina
September 2nd, 2005 at 6:54 am
Okay Pj,
But what do you do when your electrical problem causes your hotwater heater to malfunction, which in turn spills water all over the floor, causing severe damage to the carpets in the basement and leaks through the foundation widening a pre-existing crack. The electrical problem also causes the attic to catch fire. Now you need a carpenter, a plumber, someone for the foundation, a fireman, a flood cleanup service, an exterminator, and an electrician.
In my case my electrician refused to admit the electrical problem and kept sending me to the carpenter than the plumber then the exterminator, who all said it was an electrical problem and they couldn’t help.
What you need isn’t a handy man now, it’s a general contracter to organize this show and keep it moving. Or I guess you could just move…
pj
September 2nd, 2005 at 10:36 pm
yes, you are right .
if you pay for a general contractor he/she will organize the home repairs . The general contractor is paid to organize the subcontractors to come in ,at the right time ,to do their part. You will not find a general contractor who will agree to do as much as they can and when they are stuck call in subcontractors to help.
Contractors might be doing 10-20 projects/month
GP’s are asked to not only to organize referalls but as well are expected to take care of a myriad of health problems in about 400/ patients/month. Many of these health problems are urgent, can be life threatening if not acted on quickly and generally occur without warning.
GP’s come in at midnight ,take care of people in their hour of need. Contractors sleep well.
You might do well to hire a physician and pay them like you would a contractor. The physician would not actually care for you but advise you who to see for your problem. I think this would add some extra costs but you get more input and advice before embarking on a medical issue. No insurance company will pay for such a service, so you will have to pay cash for this.
Barbados Butterfly
September 6th, 2005 at 2:40 am
A few years ago I went to my GP with bacterial tonsillitis. I told her my symptoms – fevers, chills, sore throat – and after viewing the pus on my tonsils she prescribed penicillin. I also asked if I could have my iron levels tested, as I thought they might be a bit low. When she asked why I thought they might be a bit low I said that I’d recently lacked kick in my running and that as a vegetarian, a young female, a distance runner and a regular blood donor I thought I had a good chance of being iron deficient. A blood test was duly ordered and I did have marked iron deficiency. The GP suggested that perhaps I should have a gastroscopy to exclude any gastric problems leading to blood loss. I declined. I took iron tablets and every three months I returned to the same practice (as advised) to have my iron levels rechecked. My iron stores didn’t rise all that much and every time I was repeatedly asked if I was taking the tablets. I assured the doctors that I was. They seemed very doubtful and suggested reasons that I might not be taking them (perhaps they make you constipated? perhaps you’re forgetting to take them – it’s easy to do).
I guess if I had discovered at a later date that I had coeliac disease or a gastric ulcer then I might be able to run around proclaiming that the doctors should have diagnosed it earlier – that all the symptoms were there. Except that the diagnosis wasn’t obvious (or correct, although I had appropriate symptoms) and there was no reason to investigate further. Unless I was overly concerned or litigious, in which case further investigation may have been warranted for medico-legal reasons. I refused the gastroscopy because I’m a doctor and I personally judged that the low yield of the procedure did not warrant me undertaking it. I didn’t get too fussed by the repeated suggestions that I wasn’t taking the iron tablets because I know that most people don’t take their tablets as prescribed. It was the most likely reason (albeit incorrect).
I haven’t bothered visiting my GP in the last year to tell her about my irregular periods. Perhaps I am developing premature ovarian failure (POF). The symptoms are all there. But I think more likely it is related to my overnight shifts, irregular meals, weight loss and the stress of being a surgical registrar. I know another female surgical registrar who has menstruated four times in the last 3 years of her training. Tell me, am I being irresponsible in not going to my GP and asking her to investigate me for POF? Should I and my colleague go and have hormonal tests? We know we’re not pregnant, we’ve checked to make sure.
I’m sorry that you feel your concerns and symptoms weren’t taken seriously, Kitty. It’s unfortunate that you feel your condition wasn’t diagnosed or managed appropriately. Rare conditions are difficult to pick and it’s impossible to make every patient happy. It’s best to avoid blaming people. Blaming people doesn’t make your life better.
Hopless in Boston
September 8th, 2005 at 8:38 am
JB: F you. Thank God there is medmal…POF Diag Delayed-after Repeated Asking 3 years out…now not hope to have children. I was just diagnosed after three years of begging, worrying and trying to conceive the idiot “Best Gyno in the Country-Top Ten List” finally tested my FSH. Even after he heard for three years my mother also had the same thing. How would a male ever understand what a tragedy this truly is. Now becaquse of his negligence I can NEVER have my own. How would you like to have your wife or significant other (assuming you have one) have to use a sperm doner. File a big fat claim? You bet I am going to.
tina
September 8th, 2005 at 9:01 pm
Hey PJ,
I hope you are still around. Do you think a possible idea might be to have nurse practitioners working under GPs? You are looking at an exceptionally complex system and it doesn’t seem like GPs or doctors really have the time to spend on each patient. This makes me wonder if people aren’t dying due to overlooked problems and interactions between conditions. Maybe if well educated nurses served a general contractor role and consulted with physicians as needed each nurse could be allowed to see less patients and spend more time with each patient.
I went for several years to a WIC clinic with a nurse and several years to a University Family clinic with a nurse. In each case it really was slower spaced and they knew my name and all about my family. They talked to me about my conditions in depth and were very accepting of questions. The nurses would do whatever they could but would refer out as needed for things like seperated sacrums, dislocated hips, and broken fingers (that’s my husband!). More time means less mistakes and that you know your patients better. That seems to be better medicine in my mind at least.
As I understand it, and as you guys keep saying, most of you got into to help people. If you aren’t helping people than something is wrong and the system needs some work.
Funny joke: What did it say on the hypochondriac’s tombstone?
“Do you believe me NOW?”
Worst thing I have ever heard a doctor say:
A pediatric oncologist: ” I F**ing hate kids but these kids are all so sick they don’t make much noise.”
pj
September 14th, 2005 at 12:24 am
there are many ways to address this issue….but you have hit it on the head. the problem is much less due to a deficiency of the indivual physician than a screwed up beuracractic , legalistic SYSTEM. any one, be it physician or nurse, who can spend more thoughtful time with a patient is likely going to have more satisfied patients. Good luck finding a health insurer ( or patient) who will properly pay for lengthy visits. Nurses are feeling the squeeze as well, HMO’s and other managed care plans want to keep payments as low as possible so they can make their large profits. low payments per visit is essentially the cause for rushed visits. most private doc’s have overhead costs of 55% and thus income from the first 14 patient visits goes to paying for costs. If you see 14 patients/day that averages about 30 minutes/visit. if you see only 14 patients/day you make NO money to take home.
So physicians must cut the appointments to 10-15 min slots due to bottom line costs.