On being a general internist, time is of the essence

16 Aug
2005

12 years ago I wrote a science fiction story about general internal medicine. In this story, physicians either worked in the hospital or in the office. Like many science fiction writers, I hoped my vision would not come true.

This brief essay will focus just on the outpatient practice of general internal medicine. I may write a future essay on the hospital practice.

How much time does it take to see a patient? How does one count the time?

Each patient requires a few minutes of preview. We peruse the chart, review our previous notes, check pending labs. Then we enter the room.

Each internist has his/her own style. I like to start by asking the patient how things are going. While I have an agenda, I must be careful to learn if the patient has a different agenda. If so, I will need to spend more time so that I can satisfy both agendas.

After we chat for a while about the patient’s new problems, and develop a plan to address those, we must review the active problems. Most patients who visit general internists have multiple medical problems, and multiple diagnoses. Therefore, many take multiple medications.

As the number of problems,diagnoses and medications increase, the complexity is not additive, it is rather multiplicative. Let me digress to define the difference between problems and diagnoses. Problems (in this context) include social situation, habits (smoking), financial considerations. Each (and I have only given a few examples) complicates our medical planning.

After completing our interview (or sometimes during the interview), we perform a physical examination. Often the physical exam is unnecessary, but current billing requirements “force” us to document that we examined a sufficient number of systems (cardiac, pulmonary, etc.).

Then we must develop an assessment and plan. We do not have a great amount of time to do this, and fortunately, most problems are common and we have already developed a standard approach.

Next we should communicate the plan (and perhaps even negotiate the plan) with the patient. This takes a varying amount of time. This educational phase often gets shortened when we feel time pressure.

We write out the prescriptions and orders – writing prescriptions is often very time consuming – and then send the patient to get checked out and make a return appointment.

For the sake of argument, let’s assume that we took 2 minutes preparing and 20 minutes with the patients. Now we have to either dictate or write the chart. I consider myself quick, and I know that each chart documentation takes at least 3 minutes.

But I am still not done. After I dictate the note, I must proofread the note. I review the labs, and often have to revise plans based on laboratory or imaging results.

In between visits, I will often receive at least one call from the patient. Sometimes I need to speak with the patient directly; sometimes I just need to give instructions to my nurse or secretary. Some patients now communicate using email – another chunk of time.

So why am I obsessed with time? My obsession comes from our dysfunctional reimbursement system. Regardless of how much time I spend caring for this patient, my payment does not alter.

Make an appointment with a lawyer, and the meter starts ticking. Have a plumber come to your house. Hire an electrician.

Medical care has increased in complexity during my 27 years as an internist. But as I can, and should do more, my reimbursement method has not changed.

Deep throat told Bob Woodward to “follow the money”. If we want to understand why fewer residents choose general internal medicine; if we want to understand why general internists complain more than other specialists; if we want to understand why patients feel rushed at the physician’s office – then we must study the reimbursement system.

Cognitive skills receive short shrift. General internists care for undifferentiate, complex patients. They must be skilled diagnosticians and provide state of the art therapeutics. Each medical group has another screening agenda for general internists – depression, smoking, seat belts, hemochromatosis, etc.

We want to provide first class comprehensive care. Most physicians prefer seeing a general internist as their primary physician. They understand our training, and our abilities. But unless our reimbursement system changes to reflect the complexity of our task we will have an increasing shortage of general internists. And, believe me, that would be most undesirable.

We are not replaceable by “mid level” practitioners, as we do very little “mid level” care. We are not replaceable by multiple subspecialists, because that patient needs a physician – one who understand all his/her diseases, and how they interact.

So please accept this rant against our current system. I write for the frustrated general internists who try so hard to provide excellent care. They are receiving no respect from the system. But I bet that they are highly respected by their patients!

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Related posts:

  1. What is a general internist?
  2. Do internists do primary care?
  3. The future of general internal medicine
  4. A Retired Doc ponders general internal medicine
  5. Retired Doc on what a general internist is not!

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18 Responses to On being a general internist, time is of the essence

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Lawrence M. Markman, M.D.

August 16th, 2005 at 11:14 am

I have used this same argument each time another “screening” mandate comes along. In this type of environment, how can the general physician be expected to screen for depression, domestic violence, seatbelt use, alcohol abuse, drug use, falls, early dementia, sexual dysfunction, etc.? The list gets longer and longer every year, and I fear that PAY FOR PERFORMANCE will incorporate progressively larger lists of screening mandates and documentation of such. When will we get the courage to just say NO?

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Steve, MD

August 16th, 2005 at 12:55 pm

I agree with your sentiments. Cognitive services are undervalued, and primary care physicians are underpaid. Your rants beg the question: What would be a fair method for compensating cognitive services, and what level of income would fairly value the primary care physician
When lack of time prevents us from rendering what we feel are satisfactory services to our patients, we can elect to see fewer patients and make less money. Physicians would still be better compensated than 95% of the workers in this country.

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R.G. Lacsamana, M.D.

August 16th, 2005 at 1:00 pm

I guess the modus operandi outlined by Dr. Centor in seeing patients in the office is most likely the same for most of us. Except for communicating with patients thru email, which was not in vogue during my time.

Yes, the low reimbursements are familiar to all of us. There was a time, during the ’90s when managed care was capturing huge chunks of the market, when reimbursements with the HMOs became the centerpiece of the battles between physicans and these for-profit organizations. DOWNCODING became the battlecry, when payments to physicians became even lower as the HMOs systematically engaged in illegal activities to victimize physicians and to soak up more profits in the process. Florida became the battleground as class-action suits were filed against all the HMOs in the state, which took time to resolve, and with the HMOs eventually abandoning the practice. It turned out to be a Pyrrhic victory, since reimbursements did not increase much.

The problem with low reimbursements of course appears to be the primary reason why few physicians go into primary care. With Medicare planning on further payment decreases in the future, I can only speculate the problem is bound to get worse, since insurance companies have gotten wiser and generally appear to structure their payment schedules along Medicare lines.

In my community, very few internists have come to replace the old ones who have retired. Most of those who came either work for HMOs or practice as hospitalists, and a number of them are IMGs. There is a preponderance of family physicans relative to the internists, most likely because of the FP program in the town’s largest hospital which produces eight graduates annually. My community is lucky in that respect, though I have a feeling the family physicians are feeling the same financial pinch. (One consolation is the constantly growing population in every corner of Florida, particularly in my beachside city, which means most primary care physicians are busy.)

Maybe we need another story from Dr. Centor, but with a happier ending, just like the old stories we used to read in grade school. This is no time to get depressed.

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jb

August 16th, 2005 at 1:41 pm

I agree completely with you. As a general surgeon, I have similar though less compelling arguments concerning my reimbursement per unit of effort as opposed to other surgical specialties, especially orthopedics. This is not a valid complaint, as this state of affairs was well known to me when I was choosing a career path decades ago. With the large amount of bureaucracy and overhead that internists have, you really get screwed.
A technical point that may save you a minute here and there: for a follow up visit, 9921x, either history or physical exam will suffice to satisfy the CPT requirements to get reimbursed. You do not need to do both. Of course, some patients like to be examined, to get the “hands on” experience, but if you are running behind schedule, it is something that you can skip if not important to the patient’s care, and no need to waste time documenting an exam that did not need to be done in the first place.

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matt

August 16th, 2005 at 10:55 pm

There is a way to spend signicantly more time with patients while not going broke.

It requires a radical departure from the busy model
of busy internist supporting a receptionist,nurse,office manager/biller, large office space, begging from multiple insurance plans

it is a viable method of practice. The overhead is so low that the physician does spend much more time with patients and is in control of her/his practice as opposed to the practice expenses dictating how many patients we must see/day

see the link below:

http://www.aafp.org/fpm/20020200/29goin.html

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bh

August 18th, 2005 at 7:19 am

You are exactly right and we are playing a game we can’t win. AFter doing this for four years, I decided to go back and do a subspecialty, cardiology. This spring I only got two interviews and no offers. Therefore now I am applying to hem-onc which will be a little easier to get into. I’m not sure why we are all allowing ourselves to be martyrs. When I’m leaving the hospital in the morning after my AM rounds, I pass the specialists in the parking lot coming in to do their work. Likewise when I come back from my office to see a new patient at 6pm, I’m walking in and they are walking out,…to their new mercedes next to my old honda.
b

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Straightfromthedoc

August 22nd, 2005 at 9:59 pm

Grand Rounds

Welcome to grand rounds 48, the weekly collection of the best of the medical blogosphere. editor’s choices . . . medrants writes about time and the general internist. soundpractice.net asks, “how much should doctors make?” . . . and…

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Straightfromthedoc

August 22nd, 2005 at 10:03 pm

grand rounds 48: cut the fat and give me the bottom line

Welcome to grand rounds 48, the weekly collection of the best of the medical blogosphere. editor’s choices . . . medrants writes about time and the general internist. soundpractice.net asks, “how much should doctors make?” . . . and…

Avatar

Jim, a patient

August 23rd, 2005 at 8:35 am

If we could just take insurance out of the picture and have people pay for normal doctor’s visits the same way they pay for lawyers and plumbers, I think everyone would ultimately be better served and a lot happier. People should get used to paying for routine medical services, and medical providers should get used to pricing their services for people who pay out of pocket. The health insurance reimbursement system has resulted in poorer medical care, unnecessary procedures, and unrealistic pricing. Let’s get the insurance companies out of routine medical practice!

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Jayne

August 23rd, 2005 at 12:48 pm

As a patient, not a doctor, I love reading about the needs of my doctors – because I have no idea! The time crunches that are so frustrating to me are as frustrating to them, not to mention the other problems they deal with on a daily basis.

Just wanted to let you know, then, that as a patient who has a general internist as her PCP, I DO appreciate the time, energy, and mental accumen you all put into working with people like me. Do doctors accept tips? :-)

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charles

August 23rd, 2005 at 3:27 pm

well said. i agree.
there are many times i find myself sorting through the conflicting medications of different specialists with more narrow-field knowledge (although their depth is absolutely appreciated), and that can really take some contemplation. the WHO and other organizations have consistently found that systems built on primary care achieve better outcomes for patients, and that health indicators are inversely proportional to the density of specialists in the area. we need a better balance, and primary care has been devalued unjustly in so many ways, not just financially.

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DA, a med student

August 23rd, 2005 at 6:12 pm

It is disheartening for me, a student, to hear about the ‘market pressures’ selecting for more specialized, procedure based medicine. I want to embrace the challenges of internal medicine – a variety of patients, difficult cases, and a broad field of knowledge – but I also don’t want to get stuck in a situation where insurance is constantly devaluing cognitive medicine. A resident at my rotation laughed about my future plans saying, “So you’re turned on by writing twenty 3-page progress notes a day at the third lowest pay scale in medicine? Be my guest.”
Statements like that make me wonder why I would want to be a ‘martyr’, and that worries me about medicine’s future.

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matt

August 23rd, 2005 at 7:39 pm

it seems like “the system” will never value primary care.
It takes many years to pay off med school debt.

Any practical suggestions to increase the “value” of primary care?

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David B. Ketroser, M.D., J.D.

August 29th, 2005 at 9:45 pm

Though it may be entirely undoable on a political basis, the solution is so obvious it is frightening.

We currently have about two specialists in this country for every primary care physician. The average income of the primary care physicians is about $150,000 per year, while the average specialist earns about twice that. (I am a neurologist, so this is not about goring “the other side.”)

Only a fool would suggest that the specialists work harder, are smarter, or are more valuable than primary care physicians. The differences in our personalities that lead us to know something about everything or everything about something are just differences. They’re not virtues or flaws.

Simple math tells us that if the 2/3 of the physicians earning $300,000 give up $50,000 each of their income to increase the income of the 1/3 earning $150,000, everyone would make $250,000.

The specialists would be taking a hit, but why isn’t that less wrong than the primary care physicians living with twice the harm.

If the reason anyone entered medicine was to be rich, we don’t want them.

And if an average of $250,000 per year isn’t enough to justify doing what you do, you hate it too much and should quit.

Now, all we need to do is convince the overpaid Gods that working with your head is just as valuable as working with your hands and the problem’s solved.

Anybody see a flaw in the logic?

David

David B. Ketroser, M.D., J.D.
Neurology (still practicing Neurology after 25 years, and also a practicing Plaintiff medmal atty for 5 years)

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pj

September 1st, 2005 at 11:11 pm

“convince the overpaid gods” ?

Gods are not involved here, this is pure market economics. I bailed out of primary care a few years ago and now find life much less stressful as a hospitalist.

I get paid much more, have far better hours, have very minimal responsiblity for the patient’s long term needs and far far far far less paperwork. I am able to stabilize, improve or cure many things. If anyone is really sick I always can get a consult from any specialist always within a few hours. when I did high stress oupatient primary care work patients typically would have to wait 10-90 days to see a specialist.

I strongly advise to change your work environment if you do not like it. As a hospitalist, I never get a denial from insurance companies when I order big ticket tests such as MRI/MRI/cardiac or nuclear imaging. Meds I oder are never denied. AS an outpatient doc, I spent a lot of time talking to insurance companies explaining why I wanted a test.

why waste time fighting the system ? if you are not valued in primary care, you can either put up with it or bail out.

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John B

September 2nd, 2005 at 2:01 pm

Hi there, I’m your patient — the fat one who wants to be your friend and doesn’t think he’ll ever have that heart attack. [why won't you give me your email address??]

Okay, okay….but I do value a doc who knows me, remembers more about me than JUST the chart. I actually had one of those — in an HMO setting, no less. Took a while to train him. Did it with humor, attentiveness to him as a human being, not just as a doc. If he’d been a bluegrass musician in the bargain, it would have been nirvana.

Of course, he trained me, too: Get to the point, do what you’re told. Come prepared. I’m a WLS patient so labs are of extreme import. Once I made the case for them, he ordered them, probably catching flak from the admins.

Then he went off to private practice in Pasadena and now I have to start all over, and I’m not sick enough to see the new doc more than once a year for a physical and I’ll never get him trained within my lifetime at this rate.

To get, at last, to the point: I agree the Primare Care needs to be rewarded. I question whether the rewards should necessarily be monetary. I too don’t want a doc who’s in it for the bucks. Being related to a few, I’m getting good, I think, at spotting them.

How can we pay physicians in both monetary and non-monetary ways to make them want to get into primary care? And how can we do this in a managed-care setting (hey, HMOs were created by the excesses of fee-for-service, and they’re not going anywhere)?

I don’t want a doc who’s starting and stopping the meter, but I don’t want one who can’t take the time to know me. Are these mutually exclusive?

/jwb

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pj

September 2nd, 2005 at 11:07 pm

John B…you have hit the nail squarely.

there are patients who value a primary care physician who really knows the patient. who knows what the patient likes, dislikes, who knows what kinds of stressors and hassles that the patient has to face, who calls the patient by first name and makes the pt feel welcome.

But the patient is not paying the doctor. the patient pays the insurance company who pays the doctor just a few dollars more than what it costs to operate the practice.

I agree that doc’s who wan’t the big bucks should not choose primary care. But doc’s should have some reasonable expectation that they can make enough money to make the effort worthwhile. If insurance companies devalue primary care, physicians will respond accordingly.

Kudo’s and warm sentiments from patients will not pay off the 100,000 -150,000 med school debt, malpractice premiums, continuing medical education costs, health insurance, licensing fees and salaries of employees.

The loss of physicians doing primary care is very real.
Those who leave the field lament the fact that they could not practice a personal caring kind of medicine in the current system. I did.

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David B. Ketroser, M.D., J.D.

September 23rd, 2005 at 11:14 pm

You haven’t sold THE problem, pj, you’ve solved YOUR problem. We need primary care doctors, so the solution to the need for a reasonable wage for primary physicians’ efforts isn’t to note that some can leave.

That’s like saying if you don’t like America, you should leave.

The real answer is that if you can identify a problem for 1/3 of all doctors and find a solution for them all, that’s far superior to finding a solution for yourself.

Do people often do things exclusively for financial benefit? Yes.

Is that the only benefit that drives behavior? No.

Would specialists still be paid a reasonable wage at an average of $250,0000 per year? Of course.

In the same way that the payers have forced lower payments across the board down doctors’ throats, they could force a fairer payment scheme if they could find a reason to do so.

The reason to force lower fees for everyone was to lower premiums and make profits. The reason to change payment priorities is fairness. That is not going to happen based on the open market. It will only happen based on government fiat. And for that, we need a government based on fairness, which is not the watchword of the current administration (their idea of the Golden Rule is “them that have the gold make the rules”).

I’m glad you’ve found a part of medicine you find tolerable and reasonably compensated. Now acknowledge that for this positive outcome to be widely available requires some selflessness with our selfishness.

That shouldn’t be too much to ask of a profession that claims to care about the well-being of others.

David B. Ketroser, M.D., J.D.
Neurology

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