We have had spirited debate on the article about which I ranted earlier today. In that article, a Dr. Gottlieb discussed her administrative fees for her general internal medicine practice. I am in favor of administrative fees and will advance the following argument – expecting more comments.
As professionals, we do our best to care for our patients. This includes the visit (either office, hospital, home or nursing home). Recently, we have only charged for the visit, and have provided extra time (reviewing charts, dictating, telephone calls, filling out forms) gratis. We could do this when the visit reimbursement included (albeit implicitly) enough money to cover the administrative expenses.
As one decreases visit reimbursement and overhead increases, income begins to decrease. Since (as I stated repeatedly) we have almost no control over visit reimbursement rates, and we also have little control over overhead, the impact of overhead becomes a pure bottom line impact.
What physicians want is a fair reimbursement for time spent. We deserve reimbursement for all the time spent towards the patient’s benefit, not just the office visit. The solutions are obvious. We either need an increase in visit reimbursement (to subsidize the non-visit time), or we need explicit financial recognition for “other time”.
We have an appropriate model – the law office. If you call a lawyer about a problem, the clock starts ticking. You make an explicit decision as to whether calling the lawyer is beneficial. One could argue (within a sound ethical and moral framework) that the same should apply to physicians.
For most generalists, our only commodity is time. We help patients when we spend time working with them on their health care. That time should have the same value whether the patient is present in the room, or we are reviewing laboratory work, or sending a note about the lab work, or calling the patient to discuss that lab work. A fair system would recognize this time fairly. We do not have a fair system. Physicians like Dr. Gottlieb are making this point explicitly, and it seems to bother some readers. It does not bother me. She deserves reimbursement for her time. She is trying one such method. We do need a method, if not this one, then we must discover another one. The current imbalance is not working.
Related posts:
Related posts brought to you by Yet Another Related Posts Plugin.
2 Responses to More thoughts on administrative fees
R.G. Lacsamana
September 24th, 2003 at 1:40 am
With all due respect to DB, who usually has sensible opinions, this is one subject that I must strongly disagree with him about.
What he calls “administrative fees” have in fact been part and parcel of our traditional billings to patients, whether in the office, hospital, or nursing home.
To separate these items with a view to marking up our bills may not sound unethical or illegal on the surface, but trying to justify these to patients, who undoubtedly would have a contrary view of the situation, would be the harder part. If it takes me 10 or 15 minutes longer to see a patient, because of the time involved in reviewing items like lab and x-ray data and discussing relevant aspects of a patient’s situation, it may be better to boost the level of service, if one can justify it, rather than creating an additional layer of administrative fees that may raise red flags not just from patients, but from insurance companies.
A system that allows administrative fees can also be subject to abuses, with no checks in place to determine whether time was really expended to justify such fees.
That would be an open-ended system where the invitation to tweaking such a system might be irresistible.
This is not to suggest I don’t trust physicians; the more disturbing problem I see here would be the few physicians who can easily exploit the situation to their financial advantage. Through the years, we have learned that all it takes are a few bad apples to spoil the image of the entire profession. When we look at how much fraud takes place in medical practice every year, it is not far-fetched to imagine how things could only get worse with this new concept.
It is interesting that DB has mentioned the example of how lawyers bill their clients as a justification of how we can proceed in a similar fashion without breaking ethical or legal guidelines. I dread the thought of joining such company.
The service provided by lawyers, manifested in their billings, is based almost always on the time they spend to provide such a service; that is not true in medicine, which takes into account other variables such as the number of problems in a given situation, their complexities, medical expertise, along with ancillary and billable services like EKGs, blood work, vaccinations, and so forth. All these things have been built in into the current system we use in creating different codes for services, with each one of them fetching different levels of reimbursements. There is uniformity of the system across the country, making it simpler for insurance companies and the government to use when they pay physicians.
In my years of practice, there have been periodic fights by physicians to increase reimbursements from insurance companies and Medicare. That is not likely to end with the escalating costs of medical care that now constitute close to 15% of our gross national product, with parallel increases in out-of–pocket expenses for patients.
Asking patients to pay extra to maintain our financial health is asking for the impossible, and is not likely to pass muster from the public. We should dread the time when physicians and lawyers share company — at the bottom.
Keturah Barnum
September 24th, 2003 at 11:11 am
I agree wholeheartedly with Dr.Lacsamana’s response.
My first thought upon reading Dr. Gottlieb’s letter was,”Doctors are beginning to act just like lawyers.” How dreadful!
I agree that good doctors spend much unpaid time outside a routine office visit.This time is often unrecognized and unappreciated. However, this extra care is what separates the noble profession of medicine apart from other materialistic professions.
I find it hard to believe that a physician will be forced to close his or her office if a “practice maintenance fee” is not charged.
I would be very disappointed if the medical profession becomes a part of greedy America where money determines the type of care a patient receives.