This article requires free registration – Doctors give extra fees a shot
At a time when health insurance premiums and co-payments for medical care are rising quickly, some doctors have started asking patients to pay even more in fees and special surcharges.
Physicians who say they do not recoup enough money from insurance companies to cover their costs of doing business are beginning to introduce new fees for patients, beyond the traditional out-of-pocket costs such as co-pays and deductibles.
Doctors say the fees, costing some patients $300 a year or more, are needed to defray soaring administrative costs and rising malpractice premiums and to make up for flat payments from managed-care companies.
Without the fees, some say, they would be forced to short-change medical care or be forced out of medicine.
“The cost of doing business continues to rise,” said Dr. Emily Gottlieb, an Evanston internist who is billing some of her patients between $200 and $300 annually for a “practice maintenance fee.”
“This fee is allowing me to continue to practice medicine. I would go broke otherwise or have to retire,” said Gottlieb, who is 60 and has practiced in the Chicago area for more than two decades. “The only other way I could cover my medical costs is to see more patients in a shorter time, and that would be shabby medical care, and I won’t practice medicine like that. I call my patients back on the phone, and a lot of doctors don’t.”
Gottlieb is one of the early adopters of the fees, which are controversial and risky for physicians. The surcharges could alienate patients and, legal experts warn, such surcharges could violate contracts physicians have already signed with insurance companies.
Blue Cross and Blue Shield of Illinois, the state’s largest health insurance company, said it is aware of about a half-dozen doctors in the Chicago area are now charging the fees. The insurer said it would investigate Gottlieb’s surcharge and others the company hears about.
This practice goes half-way towards retainer medicine, but is couched in softer terms. Nonetheless, the physicians have a reasonable point. Current fees do not allow one to provide desirable medical care. I find this solution palatable. And I believe that the insurance companies should pay the fees.
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{ 4 comments }
Having practiced general Internal Medicine for 33 years, I can sympathize with other physicians doing primary care in trying to
charge extra fees outside of those normally charged “to remain in practice.”
This is another instance where such physicians are shooting themselves in the foot, a transparent ploy to have patients subsidize their practices by some sort of penalty fees. Practices like these ought to be condemned in the strongest terms; they are not only unethical but tend to lend credence to the impression that physicians nowadays are more concerned with money than caring for patients.
I don’t blame insurance companies for reacting negatively to this new development. Physicians having contracts with insurance companies ought to be removed from their panels and possibly investigated by state medical boards. I dare these few buccaneer physicians to do this on Medicare patients and see what they are going to invoke for their defense.
In my home state of Florida, primary care physicians are probably paid less than those in cities like Chicago and New York.
Yet, the vast majority of them are busy and doing well, considering the high malpractice premiums here as we all know.
Few patients would believe that physicians need to charge extra money to continue practicing, particularly when the public already feels that a lot of us are overpaid.
I feel we need to be cautious about pushing this type of billing practice in our offices. Apart from being illegal, it smears us more as greedy businessmen than as altruistic physicians.
The reason that the practices feel compelled to chrage these fees is that a physician’s office, unlike any other small business, cannot pass on its’ cost increases to the consumer. If a practice attempts to use additional fees to avoid borrowing money to make payroll, or pay liability insurance, I hardly think that qualifies as “greedy”. If the insurance companies paid us for what our time was worth, fees would not be needed.
This is one more way of getting the message across to patients and insurers that they should no longer presume that the authorized payment and its deductible or copay is necessarily sufficient or satisfactory to cover their bill for services. Of course this news won’t always be welcome, but asking and expecting patients to pay their way is neither illegal nor unethical nor worthy of investigation or censure, as commentator R.G. Lacsamana seems to think.
How to go about it is the issue here. Dr. Gottlieb could continue to do as she does (assuming she isn’t breaking a contractual agreement with her patients or the insurers not to impose these “maintenance” fees) or she could dump the poor-paying or poor-performing plans, leaving those patients with the choice to pay her fees less out of plan rates or go elsewhere. Or she could just hike her rates to a level she can live with, tell her patients to pay up front, and let them wait for whatever their insurance company or the Gummint wants to give them.
The way it looks, she is leaving the decision to her patients while doing what she deems necessary to insure the survival of her practice. Whatever is wrong or unethical about that? Nothing at all, if she is disclosing her intentions to her patients. They can stick with her or walk, their choice.
Of course the insurance companies won’t like it. Who cares? The inurance companies will never want to be put in a position where their customers–the patients and their employers– will possibly regard them as chiseling float artists who are cheating both the patients and the doctors.
The harder truth is the unreasonableness of the expectation that predictable outpatient care charges should be the subject of insurance claims–the old house painting versus rebuilding argument. Of course as long as patients can get a third-party to pay their way, they will try to do so. Reintroducing the idea that routine maintenance shouldn’t be paid for by a health insurer at all is really the direction we need to be heading.
I beg to disagree with Bard-Barker that this practice should be allowed. Primary care physicians not doing any interventional procedures are being dishonest in making us believe that they don’t have any money (and have to go to the bank) to pay their employees and their malpractice premiums.
We all need to be reminded that we are not businessmen who can charge as much as the market can bear. We are professionals with
a long-standing code of ethics to uphold, and those who feel their primary interest is to make more money are in the wrong profession.
If I were a patient with a physician charging me extra money to boost his lifestyle under the guise of protecting him from low reimbursements from insurance companies, I would run away from his office as fast as I can. Greed, avarice, or whatever you want to call it, should not be a substitute for what is right.
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